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How do I change the settings on a device?

Update a device's settings as needed; such as who the device is assigned to, the extension number it uses, associated resources, button configuration, and emergency settings.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Devices, select the device that needs changes made.
    Tip: You can filter the list by choosing a device type.
  3. Optional: From the Overview tab, change the following:
    • Details: Select Edit IconEdit to make changes to the devices name, extension number or mac number, billing group, view the last provisioned date, or reassign the device to a different user. To learn more about adding a phone to a user:
    • Products: View licenses attached to the device.
    • Associated Resources: View what part of the admin console references this device. Navigate to that resource directly to make changes.
  4. Optional: From the Settings > General tab, change the following:
    • General: Choose the name displayed on the device, its time zone, where in the corporate directory the handset should appear, enable automatice directory filling, a paging profile zone, the device password, allow users to enable do not disturb (DND), and define a default transfer type.
      Note: Changing the device name will not alter Caller ID. The name feature is not supported on all phones.
    • Call routing: This section will only be visible if the device is not assigned to a user (also known as a standalone device). Choose the primary and secondary extensions. Select Edit settings to change settings on the device's direct extension, such as extension number, find me/follow me, recording, voicemail, and virtual fax settings.
    • Dialing: This section will only be visible if the device is not assigned to a user (also known as a standalone device). Choose which types of numbers this device can dial.
    • Advanced: Choose outbound proxy, phone configuration options and VLAN ID.
      Note: Enabling the Allow phone to retrieve its configuration option gives the device access to provisioning data. Disable this setting to prevent our provisioning servers from clearing any manual changes made directly on the device.
    • Hardware Security: Choose to enable call encryption and reset secure provisioning on a device.
      Note: Depending on your phone model, call encryption may or may not be available. When call encryption is enabled, the device will need to re-sync. You will see the option to "Save & resync" as you edit this setting.
    Tip: Secure calling is automatically enabled for all Tier 1 phones. Currently, secure calling cannot be turned off.
  5. Optional: From the Settings > Button Configuration tab, choose how the available on-device buttons function. Not all button types are available for every phone model. Refer to How do I set up button configuration on a phone? for additional detailed steps.
  6. Optional: From the Settings > Emergency settings tab, view or change the emergency location information for the device. This feature is being released in a phased rollout and may not be available on your account yet. Refer to How do I assign a device to an emergency location? for additional detailed steps.
  7. Select Save when complete and then choose your resync preference:
    • Save — Changes will be saved and applied the next time the phone reboots.
    • Save & resync now — Changes will be applied to the device immediately. This may take a few minutes, but will not shut down the device entirely.
    • Save & resync overnight — Changes will be applied to the device between 11pm and 3am on the device's timezone. This may take a few minutes, but will not shut down the device entirely.
What to do next: While on any tab in a device's profile, you can select the Three Dots Icon on the top-right to make changes to the details or delete the device. Use the breadcrumbs in the top-left to go back to the list of all devices.
Article last updated: 21 June, 2023