How do I view a user's history and health in GoTo Admin?
- Sign in to GoTo Admin.
, select the user whose history and health you want to view.Note: While on any tab in a user's profile, you can select in the top-right to make changes to the overview page or delete the user. Use the breadcrumbs in the top-left to go back to the main list.
- Select the History & Health tab. Choose what you want to view:
View Description Estimated Overall Audio & Video Quality The total number of call legs per 2 hours, and the quality of each leg per 2 hours Average audio quality The distribution of each leg History List A list of calls and meetings, each with an associated average mean opinion score (MOS).
Select View details to view the diagnostics for each leg of a specific call or meeting.Note:
- An "unknown" MOS is most likely due to calls being too short.
- Meetings will only be listed if the selected user is an organizer.
Troubleshooting: If any of the user's metrics indicate an issue, check network health.