HELP FILE

How do I manage my emergency locations?

    View and manage all of your emergency locations in one place. Only available in the U.S. and Canada.

    Note: This feature is being released in a phased rollout and may not be available on your account yet.
    Important:

    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I assign a device to an emergency location?

    Before you begin: You must have super admin permissions.

    1. Select Locations > Emergency locations.
    2. To add an emergency location: register a location with an emergency address and callback number.
    3. To edit an emergency location:
      1. Choose a location.
      2. Select Overview > Details > Edit IconEdit or Three Dots Icon on the top right to make changes.
    4. To assign a user to an emergency location: assign a user to an emergency location.
    5. To assign a device to an emergency location: assign a device to an emergency location.
    6. To enable emergency service call alerts: enable the feature in System Settings > Emergency Locations.
    7. To set a default emergency location for your entire account: enable the feature in System Settings > Emergency Locations.
    8. To remove an emergency registration from a location:
      1. Choose a location.
      2. Select Overview > Details > Edit IconEdit and then toggle off Emergency location.