How do I give a user and user group super admin permissions?

Give a user or user group super admin permissions to have full access to your system; including permissions, reporting, billing, and Contact Center.
Before you begin: You must have super admin permissions.
  1. Log in at
  2. Click Permissions in the left sidebar.
  3. From General > General Permissions > Who, select the user or user group that needs super admin permissions.

    If you remove yourself from as a super admin, a super admin or GoToConnect will need to add you again.

  4. Check Super administrator from Permissions.
  5. Click Save.
  6. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then click Admin Portal Trash Icon. Click Save.