How do I give a user and user group super admin permissions?

Give a user or user group super admin permissions to have full access to your system; including permissions, reporting, billing, and Contact Center.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have super admin permissions.
  1. Log in at
  2. Click Permissions in the left sidebar.
  3. From General > General Permissions > Who, select the user or user group that needs super admin permissions.

    If you remove yourself from as a super admin, a super admin or GoToConnect will need to add you again.

  4. Check Super administrator from Permissions.
  5. Click Save.
  6. Optional: To remove a user or user group, hover over the user or user group you would like to remove and then click Admin Portal Trash Icon. Click Save.