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How do I set a default emergency location?

    Choose a default emergency location so that first responders have accurate information in the case of an emergency call from any device. Only available in the United States and Canada.

    Note: This feature is being released in a phased rollout and may not be available on your account yet.

    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, please refer to: How do I manage my default phone settings?

    Before you begin: You must have super admin permissions.
    In the event of a 911 call from a device that is not specifically assigned to an emergency location, this default address is what will be sent to dispatchers.
    1. Sign in to PBX Administration (classic) at
    2. Select System Settings in the left sidebar.
    3. From Emergency Locations > Default Emergency Location, select an accurate location from the drop-down menu.
    4. Select Save.
    What to do next: Set up emergency call alerts if desired.