Set up and manage business continuity devices
Set up Business Continuity (BC), a server-based application that preserves your most essential on-premise phone functions during an Internet disruption or a complete outage.
To add business continuity to your services, please contact your sales representative. Typically, these devices are installed by a Field Engineer on site. Please contact your Field Engineer or Project Manager for coordination.
Set up a BC device
- Plug in the business continuity device's power adapter.
- Plug in the network cable from your switch into the business continuity device's network port. Secure the business continuity device so cables are not accidentally unplugged.
- Sign in at https://my.jive.com/pbx.
- Select System Settings in the left sidebar.
- From , click the device that matches the MAC Address (12-digit string that is unique to each device) found on the bottom of your business continuity device.
- Customize the following settings:
Setting Description Name The name used to identify the BC device in the admin portal.
IP Address The internal IP address of the BC device. This field does not change the network IP address on the BC device. It is used by phones that are configured to connect through the BC device, and it lets them know where to send SIP (or phone) traffic.
- Complete the settings below only if you have purchased Analog Failover (provides limited calling with external numbers, like 911, during an internet outage) and an ATA is connected to the business continuity device:
Setting Description PSTN Gateway URI The URI address of the ATA. Address should be formatted in this way:
protocol:ipAddress:portNumber (e.g., sip:10.10.10.16:5060).PSTN Line Count Specifies how many analog lines are connected to the ATA.
Priority Numbers These phone numbers bump existing calls to free up a line during an internet outage. You can add multiple numbers, but the list should never exceed the total PSTN Line Count.911 is included by default on all systems. You do not need to add it to this list.
Bypass Numbers These phone numbers are always routed directly to the ATA and will pass through the PSTN rather than the GoTo Connect platform. Regular expressions can be used to match phones number prefixes. For example:
- Matching country code "^33/d{9}$"
- Matching an area code "^801/d{7}$"
- Select OK.
Assign a BC device to my phones
Choose the default business continuity device for all your phones to use during an Internet disruption or a complete outage.
- Sign in at https://my.jive.com/pbx.
- From the left sidebar, select , set JBC to Use and then choose the desired business continuity device.
- Select Save.
- If you need to change the business continuity device on individual phones:
- Select Devices in the left sidebar.
- Select the device that uses a different business continuity device than the default.
- From , set JBC to Use and then choose the desired business continuity device.
- Select Save.
Set up BC status alerts
Business Continuity (BC) provides an automatic, on-site, emergency backup for your phone system. We’ll notify you immediately when a business continuity device goes offline or is in failover mode to help you proactively resolve any issues.
- Sign in at https://my.jive.com/alerts.
- From JBC Status Alerts, enable the following:
Setting Description Send alert when a BC device is offline A business continuity device is considered offline when it is unable to communicate with GoTo Connect. For example, a business continuity device has no power or cannot reach the Internet. Send alert when a BC device enters failover mode A business continuity device enters failover mode when it is unable to communicate with GoTo Connect while still providing limited services between local devices. For example, the Internet is down, but extension-to-extension dialing is still possible. If analog phone lines are connected to a business continuity device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode. - Enter the email address for each alert recipient.
Set up network quality alerts
Set up network tests from each Business Continuity (BC) device every 5 minutes so that you can stay ahead of any issues that may arise.
- Sign in at https://my.jive.com/alerts.
- From Network Quality Alerts, enable Send Network Quality Alerts.
- Enter the email address for each alert recipient.
- Set your network quality thresholds:
Setting Description Latency The average time it takes call audio packets to travel from a phone to the GoTo Connect cloud and back. If latency measures above 150ms, call quality could be affected. Jitter The change in the amount of time it takes for call audio packets to move from a phone to the GoTo Connect cloud (i.e., call audio is arriving out of order). If jitter measures above 10ms, call quality could be affected. Packet Loss The percentage of call audio packets lost while traveling from a phone to the GoTo Connect cloud. If packet loss measures above 3%, call quality could be affected.
Troubleshoot a BC device
Power cycle your business continuity device as a first step to fixing any issues.
