Router overview
See below for the known incompatible routers, our recommended models, and other important information regarding your routers.
Incompatible routers
- All routers with Tomato or DD-WRT firmware
- Apple Airport Routers
- Buffalo Routers (All)
- Cisco RV Series (All)
- Comcast "Business Gateway" (SIP ALG is baked in)
- D-Link DIR-632
- Linksys BEFS-xxxxx (All)
- Linksys BEFSR-xxxx (All)
- Linksys EA series (All)
- Linksys LRT224
- Linksys WRT100
- Linksys WRT120N
- Linksys WRT54GL
- Linksys WRT54GS
- Linksys WRT54GT
- Linksys WRT54GX
- Linksys WRT610
- Medialink MWN-WAPR150N
- Netgear CG3000DCR (Comcast)
- Netgear FVS
- Netgear MR814
- Netgear Nighthawks (All)
- Netgear WPN824
- TimeWarner Technicolor TC8715 (SIP ALG burnt in)
- Verizon FiOS Quantum Gateway AC1750 (SIP ALG is baked in)
- ZyXEL Router (All)
- ZyXEL ZyWALL Firewall (All)
Recommended routers
Cloud-based VoIP services rely heavily on router dependability as this is the device that handles all connections between your network and GoTo. It is imperative that your organization uses an approved and properly configured router. The recommended routers below can be purchased and pre-configured from us directly. If you need a QoS-enabled router, we recommend Adtran for its reliability and ease of use. However, most enterprise-grade routers will work.
- JMR1300* — Recommended for <3 devices
- Adtran Netvanta 3140 — Recommended for 3+ devices
- Adtran Total Access 908e — Recommended for 10+ devices
*This router must be purchased from GoTo Connect.
Contact your sales rep or project manager if you have more than 25 devices on your network. They will get you in touch with our engineering team who can provide a tailored recommendation.
While you do not have to purchase a router from us, we highly recommend it because we can guarantee our ability to support the device and keep it up to date with the correct firmware and feature packs. For routers not purchased through us, our support may be hindered. If you purchase elsewhere, here are a few things to avoid:
- Modem/Router combo devices
- Consumer or SOHO (Small Office/Home Office) routers for anything other than a very small handful of phones
Router/firewall settings
See Router/firewall setting requirements for more information.