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How do I manage my GoTo Network Test probes?

Keep track of all the GoTo Network Test probes in your organization so that you can stay up-to-date on the performance of your team's network and run tests when needed in GoTo Admin.

GTNT probes are only available in GoTo Admin, not the PBX Administration portal.
Before you begin: You must have an admin or super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Home icon Home > Network, you will see a list of all the current probes associated with your account and their system information.
    Tip: Use Table settings icon to filter and organize the fields as desired. If you drill down to a specific probe, you can use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each probe's detail page.
  3. Choose what you want to do:
    Option How-to
    Add a new probe to your account Refer to How do I add a GoTo Network Test probe?
    Add a new probe to a device Download and install GoTo Network Test on the desired device.
    Tip: For ease of use, we recommend that you encourage all users to utilize the desktop GoTo app as it will perform network testing and provide a summary without any manual configuration.
    Add an alert to a probe Refer to GoTo Network Test Probe Alerts.
    Edit an existing probe's name
    1. Choose the desired probe.
    2. Select the Overview tab if not already selected.
    3. Select Edit in the Details card.
    4. Change the name.
    5. Select Save when complete.
    Run a test on a probe
    1. Choose the desired probe.
    2. Select the Overview tab if not already selected.
    3. Select the Start test button on the top-right of the Network test results card.
    The GoTo Network Test will be launched in a new browser tab. Any ongoing tests will be stopped when you select Start test.
    View health and history of a probe
    1. Choose the desired probe.
    2. Select the History and health tab.
    3. View histograms and/or a list of network tests to understand recent network latency, connectivity (packet loss), jitter variation, and average network quality (MOS score).
    View all probes on a map Enable the Map view feature on the top-right. Zoom in and out or filter by quality as needed to view probes and network quality.
Article last updated: 8 September, 2023
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