HELP FILE

How do I change my caller ID?

    Learn how to make changes to your caller ID (CID) whether that's changing the actual text associated with your phone number or changing which phone number shows up on your outbound calls.
    About this task:

    Change the Phone Number Displaying on Outbound Calls From a Direct Extension

    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Call routes > Direct extensions, select the line that you need to change.
    3. From the Settings tab, select General > Outbound call options, enable Overwrite external caller ID.
    4. From the Custom external caller ID drop-down menu, select the caller ID you want to display when making outbound calls from this direct extension.
    5. Select Save.

    Change the Caller ID for a Phone Number

    About this task: This task is optional. You are not required to enter a caller ID name. If the field is left blank, then the phone number will be displayed by default.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system > Phone numbers, select the number that needs changes made.
    3. From the Overview tab, select Edit IconEdit details to make changes to the phone number's Caller ID name and then select Save.

      Note:
      • The caller ID name must be between 2-15 characters and must contain at least 1 letter to prevent spoofing.
      • Caller ID name changes may take up to 14 business days.

    What to do next: If you are having trouble with your caller IDs not displaying properly on outbound calls, refer to How do I fix my caller ID? for troubleshooting steps.