How do I change my caller ID?
Learn how to make changes to your caller ID (CID) whether that's changing the actual text associated with your phone number or changing which phone number shows up on your outbound calls.
- If you want to block caller ID for a single call, dial *67 + phone number.
- If you want to know the caller ID of your incoming calls (known as call screening), refer to the Find me/follow me section of How do I change the settings on a direct extension?
Change the Phone Number Displaying on Outbound Calls From a Direct Extension
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Sign in to GoTo Admin.
- From , select the line that you need to change.
- From the Settings tab, select , enable Overwrite external caller ID.
- From the Custom external caller ID drop-down menu, select the caller ID you want to display when making outbound calls from this direct extension.
- Select Save.
Change the Caller ID for a Phone Number
This task is optional. You are not required to enter a caller ID name. If the field is left blank, then the phone number will be displayed by default.
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
What to do next: If you are having trouble with your caller IDs not displaying properly on outbound calls, refer to
How do I fix my caller ID? for troubleshooting steps.