HELP FILE

How do I use the system health dashboard?

    Use this tool to proactively monitor the network health of your account over the past 24 hours, from your mean opinion score (MOS), to your latency and packet loss results.
    About this task: If there has been no activity on your account in the last 24 hours, you will find a Not enough data message on each of the cards.
    1. If you are not already, sign in to your admin portal.
    2. From Home, select System Health to open your dashboard.
    3. Select the Time picker on the top right to choose the desired data set. The default is 24 hours.
    4. Learn about the available metric cards:
      • Audio Quality and Call Volume: This shows your hourly call volume with your mean opinion score (MOS).
      • Average Audio Quality (MOS): This is a measure of quality from 1-5, based on how a listener would rate the call quality/clarity. This score is a useful benchmark for the overall audio quality of your phone system.
      • Audio Delay: This is how long it takes your phone system to send and receive voice data over the internet. Delays longer than 150 milliseconds can cause audio to lag in conversations.
      • Audio Connection: This measures the percentage of voice data packets lost out of all the packets sent from a phone to your system. More than 3% loss of packets may cause the audio to drop in and out, depending on your networks ability to compensate for the discrepancy. Higher numbers can cause calls to drop completely.
      • Watchlist: This allows admins to monitor specific users by tracking their recent overall call quality (MOS score). The MOS score will be "unknown" if there hasn't been any activity in the last 24 hours. Refer to How do I view user-level call quality in the watchlist? to learn more about this widget.
      • Device: This shows the amount of devices you have online and offline in percentage form. A device is "online" if it can readily communicate with other devices. A device is "offline" if unable to communicate with other devices for various reasons such as being powered off or having incorrect configuration.

      Tip: You can hover over any graph to view more details.

    5. Configure system alerts as desired:
      1. Select Options and Alerts icon on the metric card for which you want notifications, and then select Manage Alerts.
      2. Enable Send Alerts.
      3. Choose your preferred sensitivity level; high, medium, or low. This corresponds with the amount of emails you will receive.
      4. Choose which user(s) you want to receive these email notifications.
      5. Select Save.

      Note: To configure Watchlist alerts, refer to How do I set up alerts for user-level call quality?