HELP FILE

How do I manage my default phone settings?

    Update your default phone settings as needed such as the associated region and language, the recording options, and extension length.
    About this task: Depending on your role, you will also have a User Settings tab where you can view the features available on a user level for this product and launch the bulk change tool.
    1. If you are not already, sign in to your admin portal.
    2. From Settings > Capabilities > Phones, you can change the following:
      General Choose your basic settings such as region, language, time zone, and area code.
      Note: These are the default settings for the account. To make settings changes for a specific user, refer to How do I change a user's settings?
      Emergency services Choose if you want to enable email notifications for emergency calls or set a default emergency location for your entire account.
      Restriction:
      • This feature is only available in the United States and Canada at this time.
      • This feature is being released in a phased rollout and may not be available on your account yet.
      • Only registered emergency locations can be added as a default emergency location, for more information, refer to How do I add an emergency location?.
      Calls Choose your basic call settings such as extension length, caller ID, hold music selection, and call monitoring permissions.
      Recording Choose which calls you want to record and which storage options you want to use.
      Voicemail & fax Choose your basic voicemail and fax settings such as storage, access control, and voicemail length.
      Note: The default voicemail length is three minutes.
      Network Choose your network settings such as outbound proxy, information sharing, and access.