Assign a user group manager in GoTo Admin

Assign a designated user as a user group manager to allow them to edit and manage users within their group.

Before you begin: You must have an admin or super admin role to perform this task.

Important: Before assigning a user group manager, make sure the desired user(s) meet the following criteria:

They're assigned a custom role in GoTo Admin. You can't assign users with default roles (super admin, admin, or member) as a user group manager.
They have Access user history, usage and data and Access call recordings permissions. While not a requirement, this allows user group managers to review their direct reports' call history, usage, data, and recordings from the Call reports dashboard in the Analytics portal.

You can assign a new or an existing user as a user group manager. To assign an existing user:

Sign in to GoTo Admin.
Select People from the left navigation menu.
Select User groups.
Select a user group.
From the top right, select Assign managers.
From the drop-down, select a user to assign them as the user group manager.

Tip: Multiple users can be assigned as managers for the same group.
Select Assign to group.

Article last updated: 13 February, 2025