Call reports permissions - GoTo Connect Support

Call reports permissions

Learn what level of access your role provides in the call reports portal.

What do I have access to in the call reports portal based on my role?

Role	Access level	Recordings
Super admin	Super admins have access to all calls on the platform.	Admins do not have access to any call recordings
Admin	Admins have access to calls they participated in. When an Admin enters the call reports portal, they will only see calls they participated in.	Admins only have access to call recordings for calls they participated in with respect to the admin portal recording permissions.
Manager	Managers (Managers of user groups) that have the "Access user history, usage and data" permission enabled have access to both calls they were involved in and calls their direct reports have participated in. Managers (Managers of user groups) that have the "Access user history, usage and data" permission disabled have access to only calls they participated in.	Managers that have the Access call recordings permission enabled have access to all recordings for all calls on the platform as specified in the admin portal recording permissions. Managers that have the Access call recordings permission disabled do not have access to any call recordings.
Custom role	Note: Super admins will decide which call report permissions to enable on the custom role: Custom roles with the call reports permission have access to all calls on the platform. Custom roles without the call reports permission have access to calls they participated in. When a custom role enters the call reports portal, they will only see calls they participated in.	Note: Super admins will decide which call recording permissions to enable on the custom role: Custom roles that have the Access call recordings permission enabled have access to all recordings for all calls on the platform as specified in the admin portal recording permissions. Custom roles that have the Access call recordings permission disabled do not have access to any call recordings.
Member	Members have access to calls they participated in. When a member enters the call reports portal, they will only see calls they participated in.	Members do not have access to any recordings.