HELP FILE

What are the shared voicemail settings?

Below is a list of all the shared voicemail settings and their descriptions.

General

Extension
Setting Description
Extension Number A unique three to six-digit number that makes the shared voicemail dialable.
Name The name used to identify the shared voicemail in the admin portal.
Omit from Directory — Optional Removes the shared voicemail from all internal directories.
Omit from Auto Attendant Extension Dialing — Optional Removes the shared voicemail from auto attendant extension dialing.
Options
Setting Description
Intercept Incoming Faxes — Optional Allows the shared voicemail to accept incoming calls and faxes. To receive faxes, you must route a phone number to the shared voicemail.
Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
Associated Extensions
Description
Lists all extensions that are using the shared voicemail as an alternate mailbox.

Voicemail

General Options
Setting Description
Time Zone Designates the time zone for the shared voicemail.
Message Review — Optional Gives callers the option to press # to listen to their message and optionally re-record it.
Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
Escape to Operator — Optional Allows callers to press 0 to be transferred, rather than leaving a message.
Notification Options
Setting Description
Email Notifications — Optional Sends an email notification when a voicemail is received.
Attach Voicemail Message — Optional Includes an audio file of the voicemail with the email notification.
Delete Message After Sending — Optional Deletes the voicemail from the system after sending the email notification.
Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoToConnect, and Jive Mobile.
Voicemail Attachment Format Defines the audio file format attached to the email notification.
  • .wav49: Smaller file size (default, recommended).
  • .wav: Larger file size, more compatible with mobile devices.
Email Address The recipient's email address.
Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
Privacy Options
Description
Permanently deletes all voicemails for the shared voicemail.
Outgoing Message Options
Voicemail Greeting Description
Busy Message — Optional Alternate greeting for use in a dial plan.
Unavailable Message — Optional Default and most common greeting used for a voicemail box.
Temporary Message — Optional When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
Supported file types for upload:
  • .wav
  • .ulaw
  • .g722
  • .mp3
Note: Uploaded files should not exceed 150 MB.

Voicemail Access

Note: These settings are different if the system permissions are set to use ACLs for voicemail (very uncommon).
Tip: Click Change Password to reset a shared voicemail's password.