What are the shared voicemail settings?
Below is a list of all the shared voicemail settings and their descriptions.
|Extension Number||A unique three to six-digit number that makes the shared voicemail dialable.|
|Name||The name used to identify the shared voicemail in the admin portal.|
|Omit from Directory — Optional||Removes the shared voicemail from all internal directories.|
|Omit from Auto Attendant Extension Dialing — Optional||Removes the shared voicemail from auto attendant extension dialing.|
|Intercept Incoming Faxes — Optional||Allows the shared voicemail to accept incoming calls and faxes. To receive faxes, you must route a phone number to the shared voicemail. Not available in Brazil and Mexico.
Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., email@example.com) or create an auto-forward rule in your email client.
|Lists all extensions that are using the shared voicemail as an alternate mailbox.|
|Time Zone||Designates the time zone for the shared voicemail.|
|Message Review — Optional||Gives callers the option to press # to listen to their message and optionally re-record it.
Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
|Escape to Operator — Optional||Allows callers to press 0 to be transferred, rather than leaving a message.|
|Email Notifications — Optional||Sends an email notification when a voicemail is received.|
|Attach Voicemail Message — Optional||Includes an audio file of the voicemail with the email notification.|
|Delete Message After Sending — Optional||Deletes the voicemail from the system after sending the email notification.
Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone and GoToConnect.
|Voicemail Attachment Format||Defines the audio file format attached to the email notification.
|Email Address||The recipient's email address.
Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., firstname.lastname@example.org) or create an auto-forward rule in your email client.
Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
|Permanently deletes all voicemails for the shared voicemail.|
|Say Message Timestamp — Optional||System says the time the voicemail was received before playing the message.|
|Say Caller ID — Optional||System says the caller’s phone number before playing the message.|
|Say Message Duration — Optional||System says the duration of the message if it is longer than the specified threshold.|
|Busy Message — Optional||Alternate greeting for use in a dial plan.|
|Unavailable Message — Optional||Default and most common greeting used for a voicemail box.|
|Temporary Message — Optional||When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.|
|Supported file types for upload:
Note: Uploaded files should not exceed 150 MB.
Note: These settings are different if the system permissions are set to use ACLs for voicemail (very uncommon).
Tip: Click Change Password to reset a shared voicemail's password.