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How do I add an extension?

Use extensions to help with call management by adding dial plans, lines (known as direct extensions), ring groups, virtual faxes, shared voicemail boxes, conferences bridges, and more.
A dial plan can be created from the Extensions overview but for detailed steps, refer to How do I create a dial plan?

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Phone system > Extensions overview, select Add extension.
  3. Choose the type of extension you want to create from the drop-down menu.
    Note: When creating a direct extension (also called a line), ring group, or shared voicemail, a voicemail box is automatically created and associated with that extension type. You can customize your greeting and other voicemail settings as needed.
  4. Complete each field of the form.
  5. Select Save when completed.
  6. Choose the newly created extension from the overview list to update its settings.
What to do next: To bring your new extension to life, route a phone number to it or use it in a dial plan.
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Article last updated: 19 May, 2023