product icon

How do I use a virtual fax machine in a dial plan?

    Tell the system to listen for a fax tone. If a fax is detected, the call is intercepted and sent to the designated virtual fax machine. Not available in Brazil and Mexico.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I use a virtual fax machine in a dial plan?
    Note: There is a new version of this visual dial plan editor in GoTo Admin with many new and improved features! Even if your account uses PBX Administration (classic) you can still use the new and improved dial plan editor by signing in with your admin credentials at https://admin.goto.com and selecting Phone system > Dial plans.
    Watch Video Icon
    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Dial Plans in the left navigation menu and then choose the dial plan you want to edit.

      Result: The dial plan editor will launch in a separate window.

    3. Drag and drop the Detect Fax node from the library to the desired spot on the workspace.
      Important: This node must be the first used in a dial plan if you want to detect a fax.
    4. Drag and drop Target Icon of the previous node to the left side of the Detect Fax node, connecting the nodes to prevent dropped calls.
    5. Complete the following setting(s):
      Setting Description
      Choose… Select the desired virtual fax machine.
      Next Node Connects nodes to create a call flow.
    6. Continue to build the call flow.
    7. Select Save.
    Related Articles