HELP FILE

How do I use a schedule in a dial plan?

    Automatically direct your callers based on a pre-set schedule for open and closed hours as well as holidays.

    Important:

    Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please visit our GoTo Admin support site for help.

    Before you begin:
    1. Sign in at https://my.jive.com/pbx.
    2. Select Dial Plans in the left navigation menu and then choose the dial plan you want to edit.

      Result: The dial plan editor will launch in a separate window.

    3. Drag and drop the Schedule node in the library to the desired spot on the workspace.
    4. Drag and drop Dial Plan Next Node Icon of the previous node to the left side of the Schedule node, connecting the nodes to prevent dropped calls.
    5. Complete the following setting(s):
      Setting Description
      Choose… Select the schedule that will be used.
      When open When the schedule is “open”, the caller is routed to the “open call flow”.
      When closed When the schedule is “closed”, the caller is routed to the “closed call flow”.
      When on Holiday When the schedule is “on holiday”, the caller is routed to the “holiday call flow”.
    6. Continue to build the call flow.
    7. Select Save.