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Use schedules

Create a schedule to automatically route calls to the right place, no matter what time of day or what day of the year.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Set up a schedule
  1. Sign in to GoTo Admin.
  2. From Phone system (phone in a cloud) icon > Utilities > Schedules, select + Add schedule.
  3. Enter a name and choose a time zone.
  4. Select Save when finished.
  5. Customize the settings as needed.
What to do next: Use the schedule in a dial plan. To make changes in the future, select the desired schedule and edit the settings as needed. To delete a schedule, hover over the desired schedule and then select Trash can icon.

Customize the settings
Before you begin: You must have an admin or super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Phone system (phone in a cloud) icon > Utilities > Schedules, select the schedule that needs changes made.
  3. From Overview, change the name or time zone and see where this schedule is being used.
  4. From Schedule, select Edit Schedule to update the days and times you want to be open.
    Note: If you need to temporarily remain completely open or completely closed, use the Override feature instead of changing your actual schedule.
  5. From Holidays, select + Add holiday and then complete the form. Repeat for every holiday, every year.

PBX Administration

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Set up a schedule
Before you begin: You must have an admin or super admin role to perform this task.
  1. Sign in to .
  2. From the left navigation menu, select Schedules > Add Schedule.
  3. Enter a Name.
  4. Select Checkmark Icon and then select the new schedule to customize its settings.
  5. From General > Schedule, select a day and time to add a new open time block.
  6. Select and drag the entire time block or its bottom/right edge to make changes to its duration in 15-minute increments. Use Override to open or close the schedule 24/7.
    Tip: Don't like the 15-minute increments? Within a time block, select the Edit (pencil) icon icon to edit and customize specific start and end times.
  7. From Holiday, add holidays to the schedule.
  8. Select Save.
What to do next: To bring your schedule to life, use it in a dial plan.

Customize the settings
Below is a list of all the schedule settings and their descriptions.
Setting Description
Name The name used to identify the schedule in the admin portal.
Time Zone Designates the time zone for the schedule.
Override — Optional Opens or closes the schedule 24/7.
Holidays Adds dates where the schedule is on holiday.
Note: Holidays do not automatically recur year after year (e.g., you must add Christmas each year).
Usage Lists all dial plans using the schedule.

Add a holiday in a dial plan
Before you begin: You must have an admin or super admin role to perform this task.

Optional: Record or upload a holiday sound clip to add to your holiday schedule call routing.

Add a holiday (date and time range) to a schedule and automatically let your callers know you are closed.
  1. Sign in to .
  2. From the left navigation menu, select Schedules and then choose the schedule that needs changes.
  3. From Holidays, select Add Holiday and then enter a Name, Start Date, and End Date.
    Note: Holidays do not automatically recur year after year (e.g., you must add Christmas each year.
  4. Select Checkmark Icon to save.
  5. From Dial Plans in the left sidebar, select the dial plan that uses the schedule you just changed.
  6. Find the Schedule node in your dial plan and then choose your desired holiday from the drop-down menu.
  7. Optional: Add your previously recorded or uploaded holiday sound clip by adding the Play Sound Clip node to your Schedule node's path for When on Holiday.
  8. Verify all paths (when open, when closed, when on holiday) of the Schedule node.
  9. Select Save when finished.
What to do next: Ensure your users know how to turn on call forwarding a record a holiday voicemail message.
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