Use the audio library
Upload or record a sound clip or music file in your audio library to enhance the customer experience. You can also share tailored messages with these features.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
- From
Phone system > Audio library, choose what you want to do: .
- Select + Add audio to add a sound clip or hold music.
- Select + Add playlist to add a playlist. Watch video.
- If adding a sound clip or hold music file:
- Enter a name and description.
- Use the drop-down menu to choose the type of media:
- Sound clip: Usually a recorded custom message.
- Hold music: Usually an uploaded music file.
- Choose how you want to add the media:
- Text to speech: Convert a written message into human-like speech using an imitative male or female voice. Choose from over 90 languages and a variety of voices and background music to enhance your audio. Select Preview my message to listen the text to speech sound clip. Watch video
- Upload: Select Browse files or drag and drop an MP3, WAV, or ULAW file. We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB. Watch video
- Record: Recording will start immediately when selected. Select Stop once you are finished. Select
to listen to your recording before saving. If you made a mistake, select Cancel to delete the recording and start over. Watch video
- Select Save when finished.
- If adding a playlist:
- Enter a name and then select Save.
- From the details page of the new playlist, select + Add to playlist.
- Use the search bar to select files from the list of default hold music files.
- Select Add when finished.
- Repeat as needed.
- From Details, select
Edit details to enable/disable Shuffle, and then select Save.
- If making changes to an existing media file, select the appropriate tab for the file type, and then select the desired entry to make changes such as adding a hold music file to a playlist, changing the volume for a sound clip, or deleting a playlist.
Fastpath: For sound clips specifically, you can hover over the desired sound clip entry and then select to make changes, to play it,
to download it, or 
to it.
What to do next: Add the newly created sound clip or playlist to a
dial plan or a
call filter.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Record a sound clip
Play custom messages to your callers in dial plans, call queues, or call filters.
Record from *14
Before you begin:
You must have admin, super admin, or prompt permissions to perform this task.
- Press # followed by:
- 1 to accept the recording
- 2 to listen to the recording
- 3 to re-record
Result: The recording will then appear in the list of sound clips. It will be titled with the date and time the message was recorded, but can be renamed by a system admin for easier identification. To preview the sound clip, select
.
What to do next: To bring your sound clip to life,
use it in dial plan,
call queue, or
call filter. You can also select
to download the sound clip or
to delete it as needed.
to download the sound clip or
to delete it as needed.
Record from Admin Portal
Before you begin:
You must have admin, super admin, or prompt permissions to perform this task.
- To preview the sound clip, select .
What to do next: To bring your sound clip to life,
use it in dial plan,
call queue, or
call filter. You can also select
to download the sound clip or
to delete it as needed.
to download the sound clip or
to delete it as needed.
Upload a sound clip
Play custom messages to your callers in dial plans, call queues, or call filters.
Before you begin: You must have an admin or super admin
role to perform this task.
- Select
when finished. - To preview the sound clip, select .
What to do next: To bring your sound clip to life,
use it in dial plan,
call queue, or
call filter. You can also select
to download the sound clip or
to delete it as needed.
to download the sound clip or
to delete it as needed.
Upload hold music
Upload any audio files that you have the rights to and use them in a playlist.
Before you begin: You must have an admin or super admin
role to perform this task.
It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
- Sign in to PBX Administration (classic).
- From , select
to add files to your library. - Choose a supported file from your computer (.wav, .ulaw, .g722, or .mp3).
- Choose a Normalization Level to ensure consistent volume levels and then select Ok.
- To preview the hold music, select .
What to do next: To bring your music file to life, drag and drop it into a playlist.
Create a playlist
Before you begin: You must have an admin or super admin
role to perform this task.
It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
- Sign in to PBX Administration (classic).
- From the left navigation menu, select .
- Enter a name and then select .
- Select the newly added playlist and then choose what you want to do:
Option Steps Add music Drag and drop the music file from your library to a playlist. Remove music Select X for the music file you would like to remove. Reorder music Drag and drop music files in the desired order. Play hold music From Playlists, select the playlist name so it is highlighted. To the right, it will show what music is uploaded to that playlist. Select .
Note: If you previewed a music file, make sure to exit preview mode before dragging it.Shuffle a playlist Select 
.Rename a playlist Select to rename a playlist and then select .Delete a playlist From Playlists, hover over a custom playlist and then select .
What to do next:
Set your hold music on an individual phone number, line, ring group, call queue or system-wide using your playlist.
