HELP FILE

How do I record a sound clip?

    Play custom messages to your callers in dial plans, call queues, or call filters.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I add a sound clip or music file?

    Record from *14

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    Before you begin: You must have admin, super admin, or prompt permissions.
    1. Dial *14 from your phone.

      Note: If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by a system admin.

    2. Enter your dialable password (default 0000). This password is separate from your voicemail password and can be changed by dialing *19 from your phone.
    3. Record the sound clip.
    4. Press # followed by:
      • 1 to accept the recording
      • 2 to listen to the recording
      • 3 to re-record
    5. The recording will then appear in the list of sound clips. It will be titled with the date and time the message was recorded, but can be renamed by a system admin for easier identification.
    What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.

    Record from Admin Portal

    Before you begin: You must have admin, super admin, or prompt permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Sound Clips in the left navigation menu and then select Record.
    3. Select Start Recording.
    4. Select Stop Recording once you are finished.

      Tip:
      • Use Preview to listen to your recording before saving.
      • If you made a mistake, select Re-record to delete the recording and start over.

    5. Enter a Name and Description for the sound clip.
    6. Select Save.
    7. Choose a Normalization Level to ensure consistent volume levels and then select Ok.
    What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.
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