How do I upload a sound clip?

    Play custom messages to your callers in dial plans, call queues, or call filters.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administer their account. If you're an admin who uses, please refer to: How do I upload a sound clip?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at
    2. Click Sound Clips in the left sidebar and then click Upload.
    3. Select a supported file from your computer:
      • .wav
      • .ulaw
      • .g722
      • .mp3

      Tip: We recommend .wav, 16-bit mono, 8000 Hz. File sizes should not exceed 150 MB.

    4. Optional: Enter a Description of the sound clip.
    5. Click Admin Portal Checkmark Icon.
    6. Select a Normalization Level to ensure consistent volume levels and then click Ok.
    What to do next: To bring your sound clip to life, use it in dial plan, call queue, or call filter.