How do I update my hold music?
Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.
GoTo Admin
Choose a hold music playlist
Set the Hold Music System-Wide
- Sign in to GoTo Admin.
- Select
in the left navigation.
- Select Phones.
- Within the Calls section, select the Hold playlist music drop-down and choose the desired playlist.
- Select Save.
Set the Hold Music on a Phone Number, Extension, or Ring Group
- Sign in to GoTo Admin.
- Select
from the left navigation.
- Select Phone numbers, Direct extensions, or Rings groups.
- For a phone number, select the desired phone number. Then go to the .
- For a direct extension, select the desired direct extension. Then go to the . Enable Custom Hold Music if you haven't already.
- For a ring group, select the desired ring group. Then go to the . Enable Ringback if you haven't already.
- Select the desired Hold Music Playlist.
- Select Save.
Set Hold Music on a Call Queue (Contact Center)
- Sign in to GoTo Admin.
- Select
from the left navigation.
- Select Call queues within the Contact Center section.
- Select the desired call queue.
- Select the Settings tab.
- Within the Caller section, enable the Custom ringback music setting if you haven't already.
- Select the Custom ringback music playlist drop-down and select the desired playlist.
- Select Save.
PBX Administration (classic)
Choose a hold music playlist
Set the Hold Music System-Wide
- Sign in to PBX Administration (classic).
- Select System Settings in the left sidebar.
- From , select the desired Hold Music Playlist.
- Select Save.
Set the Hold Music on a Phone Number, Extension, or Ring Group
- Sign in to PBX Administration (classic).
- Select Phone Numbers, Lines, or Ring Groups in the left sidebar and then select the phone number or extension that you need to change.
- For a phone number, go to .
- For a line, go to the .
- For a ring group, go to .
- Select the desired Hold Music Playlist.
- Select Save.
Set the Hold Music on a Call Queue (Contact Center)
- Sign in to PBX Administration (classic).
- At the bottom of the left navigation, select Call Queues and Contact Center.
- Select the desired call queue.
- Select the Settings tab.
- Within the Caller section, enable the Custom ringback music setting if you haven't already.
- Select the Custom ringback music playlist drop-down and select the desired playlist.
- Select Save.