Set the hold music for your system or extension
Assign a playlist for your whole system to provide consistency for all callers or change the hold music on an individual phone number, line, ring group, or call queue.
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GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
Set the hold music system-wide
- Sign in to GoTo Admin.
- From
> Phones > Calls, use the Hold playlist music drop-down menu to choose the desired playlist. - Select Save when finished.
Set the hold music on a phone number, extension, or ring group
- Sign in to GoTo Admin.
- From
, select Phone numbers, Direct extensions, or Rings groups:
- For a phone number, select the desired phone number and then select .
- For a direct extension, select the desired direct extension and then select . Enable Custom Hold Music if you haven't already.
- For a ring group, select the desired ring group and then select . Enable Ringback if you haven't already.
- Select the desired Hold Music Playlist.
- Select Save when finished.
Set hold music on a call queue
- Sign in to GoTo Admin.
- From > Call queues > , select the desired call queue.
- From , enable Custom ringback music if you haven't already.
- Use the Custom ringback music playlist drop-down menu to select the desired playlist.
- Select Save when finished.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
Set the hold music system-wide
- Sign in to PBX Administration (classic).
- From , select the desired Hold Music Playlist.
- Select Save.
Set the hold music on a phone number, extension, or ring group
- Sign in to PBX Administration (classic).
- From Phone Numbers, Lines, or Ring Groups in the left sidebar, select the phone number or extension that you need to change.
- For a phone number, select .
- For a line, select .
- For a ring group, select .
- Select the desired Hold Music Playlist.
- Select Save.
Set hold music on a call queue
- Sign in to PBX Administration (classic).
- From Call Queues and Contact Center, select the desired call queue.
- From , enable the Custom ringback music setting if you haven't already.
- Use the Custom ringback music playlist drop-down menu to select the desired playlist.
- Select Save.