How do I create a dial by name directory?

Create a dial by name directory to allow your callers to reach an extension without knowing it from memory.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to:How do I create a dial by name directory?

Your system comes ready with an internal directory (includes all extensions) that is assigned as the default directory. You can edit this directory or create a new default directory that internal users can access by dialing *11.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.

Goto Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Create a dial by name directory

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

Sign in to GoTo Admin.
Select Phone system in the left navigation menu and then from the Utilities section, select Directories.
Select Add directory on the top-right and choose Dial by name from the drop-down list.
Enter a Name for the dial by name directory.
Select Save and then choose the new dial by name directory to configure its settings.

Note: You can configure the settings to include all extensions, or select specific ones to be included or excluded in the directory.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Create a dial by name directory

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Select Dial By Name Directories in the left navigation menu and then select Add Dial by Name Directory.
Enter a Name for the dial by name directory.
Select and then choose the new dial by name directory to configure its settings.

Note: You can configure the settings to include all extensions, or select specific ones to be included or excluded in the directory.

Set the default dial by name directory

Your system comes ready with an internal directory (includes all extensions) that is assigned as the default and accessed by dialing *11. However, you can change this default directory to any other dial by name directory you have created.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click System Settings in the left sidebar.
From General > General, select the desired default Dial-by-name Directory.
Click Save.

Article last updated: 16 May, 2023