Use a corporate directory (LDAP)

Set up a corporate directory to sync your Microsoft Active Directory or Open LDAP directory to all your phones.

The following configuration is advanced. You should be familiar with LDAP and work closely with your directory admin during setup.

Note: Corporate directories are only supported on Cisco MPP, Cisco SPA, Polycom, Snom, VTech, and Yealink devices. All other devices need to be set up manually per the manufacturer’s specifications.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add a corporate directory

Sign in to GoTo Admin.
From Phone system > Utilities > Directories, select Add directory and then choose Corporate from the drop-down menu.
Enter a Name, Host (optional), and Port.
Select Save.
Customize the settings as desired.

What to do next: If your organization has multiple directories, you can add each of them, designate one as the system default, and then override that default on individual devices as needed.

Customize directory settings

Below is a list of all the corporate directory settings and their descriptions.

Setting	Description
Name	The name used to identify the directory in the admin portal.
Host	Host DNS name or IP address of the directory server. Devices must be able to resolve this address since the searches are executed directly from the phone to the directory server.
Port	The default LDAP port is `389`. It is unusual for this value to be different. LDAPS is not always supported. As a result, make sure to use a username with read-only access. If LDAPS is deployed, the correct port will need to be entered (usually `636`).
Use TLS	Enable this setting to use LDAP over Transport Layer Security (TLS). This is only supported on Polycom devices and where the LDAP server has a valid certificate.
Bind DN	The distinguished name (DN) with which devices will bind (authenticate).
Bind Password	Password required for the phone to authenticate as the given Bind DN. Note: LDAPS is only supported on Polycom phones and only if an appropriate certificate (view the Certificate tab) is uploaded. Unless an appropriate certificate has been uploaded, the bind password will be sent in clear text across the network. If you do not have a valid certificate, it is highly recommended that the bind DN should be a read-only user. Certificates are only usable on Polycom devices. On all other manufacturers handsets, the bind password will ALWAYS be sent in clear text. Failure to use credentials with read-only access can lead to the directory service being compromised.
Search Base	Directory location where searches will be based. We recommend using a narrow search base. The impact of the searches can be minimized by using a more specific search base. (e.g., "`ou=Users,dc=example,dc=com`" is better than "`dc=example,dc=com`").
Search Scope	Depth of the search through the directory tree. Subtree: Searches all entries in and below the location specified in the search base. One Level: Only searches entries in the location specified in the search base and not any subdirectories.
Filter — Optional	Filter added to all searches made by the devices against the directory server. We recommend using a narrow filter. Defining a filter like “`(objectclass=person)`” can significantly reduce search load in certain directory implementations.
Display Name Attribute	Attribute used as the name in results returned to the device in searches. Used for Cisco/Linksys SPA devices. For Polycom SoundPoint IP devices, the results are displayed [Last Name Attribute], [First Name Attribute].
First Name Attribute	Attribute that contains the first name in the directory. Devices will also filter against this attribute in searches.
Last Name Attribute	Attribute that contains the last name in the directory. Devices will also filter against this attribute in searches.
Phone Number Attributes	A comma separated list of phone number attributes in the directory. In the case of Cisco/Linksys SPA devices, the first listed phone number is the only number that the device can directly dial. The rest are only displayed for informational purposes.
Certificates — Only Polycom devices support the use of certificates to enable LDAP using TLS	Add the certificate in the provided text field in base64 PEM format. Make sure to copy and paste the entire contents of the certificate file provided by your certificate authority within the header `-----BEGIN CERTIFICATE-----` and footer `-----END CERTIFICATE-----`. Multiple certificates can be entered as needed. If your LDAP server is using a certificate signed by a certificate authority that is ‘trusted’ by Polycom, then no settings are needed on this page. If you don’t have a certificate signed by a certificate authority that is trusted by Polycom, then you must provide the “public certificate” of the signing certificate authority. You will generally need to contact your certificate authority to obtain this.

Set default system directory

Sign in to GoTo Admin.
From Settings > Phones > Calls, use the drop-down menu to choose the desired Corporate Directory.
Select Save when finished.

Override directory on a phone

Sign in to GoTo Admin.
From Devices, select the desired phone.
From Settings > General > Corporate directory, disable Use system default and then use the drop-down menu to select the right corporate directory.
Select Save and then resync the device to apply the changes.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.