LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Phones and meetings
  • Explore Features
  • Admin portal
  • Phone System
  • Utilities
product logo
Back button image Back
Back button image
product logo

Use a corporate directory (LDAP)

Set up a corporate directory to sync your Microsoft Active Directory or Open LDAP directory to all your phones.
The following configuration is advanced. You should be familiar with LDAP and work closely with your directory admin during setup.
Note: Corporate directories are only supported on Cisco MPP, Cisco SPA, Polycom, Snom, VTech, and Yealink devices. All other devices need to be set up manually per the manufacturer’s specifications.

GoTo Admin

If you're an admin who signs in at https://admin.goto.com, these steps are for you.

Add a corporate directory

  1. Sign in to GoTo Admin.
  2. From Phone system (phone in a cloud) icon Phone system > Utilities > Directories, select Add directory and then choose Corporate from the drop-down menu.
  3. Enter a Name, Host (optional), and Port.
  4. Select Save.
  5. Customize the settings as desired.
What to do next: If your organization has multiple directories, you can add each of them, designate one as the system default, and then override that default on individual devices as needed.

Customize directory settings

Below is a list of all the corporate directory settings and their descriptions.

Setting Description
Name The name used to identify the directory in the admin portal.
Host Host DNS name or IP address of the directory server. Devices must be able to resolve this address since the searches are executed directly from the phone to the directory server.
Port The default LDAP port is 389. It is unusual for this value to be different. LDAPS is not always supported. As a result, make sure to use a username with read-only access. If LDAPS is deployed, the correct port will need to be entered (usually 636).
Use TLS Enable this setting to use LDAP over Transport Layer Security (TLS). This is only supported on Polycom devices and where the LDAP server has a valid certificate.
Bind DN The distinguished name (DN) with which devices will bind (authenticate).
Bind Password Password required for the phone to authenticate as the given Bind DN.
Note: LDAPS is only supported on Polycom phones and only if an appropriate certificate (view the Certificate tab) is uploaded. Unless an appropriate certificate has been uploaded, the bind password will be sent in clear text across the network. If you do not have a valid certificate, it is highly recommended that the bind DN should be a read-only user. Certificates are only usable on Polycom devices. On all other manufacturers handsets, the bind password will ALWAYS be sent in clear text. Failure to use credentials with read-only access can lead to the directory service being compromised.
Search Base Directory location where searches will be based. We recommend using a narrow search base. The impact of the searches can be minimized by using a more specific search base. (e.g., "ou=Users,dc=example,dc=com" is better than "dc=example,dc=com").
Search Scope Depth of the search through the directory tree.
  • Subtree: Searches all entries in and below the location specified in the search base.
  • One Level: Only searches entries in the location specified in the search base and not any subdirectories.
Filter — Optional Filter added to all searches made by the devices against the directory server. We recommend using a narrow filter. Defining a filter like “(objectclass=person)” can significantly reduce search load in certain directory implementations.
Display Name Attribute Attribute used as the name in results returned to the device in searches. Used for Cisco/Linksys SPA devices. For Polycom SoundPoint IP devices, the results are displayed [Last Name Attribute], [First Name Attribute].
First Name Attribute Attribute that contains the first name in the directory. Devices will also filter against this attribute in searches.
Last Name Attribute Attribute that contains the last name in the directory. Devices will also filter against this attribute in searches.
Phone Number Attributes A comma separated list of phone number attributes in the directory. In the case of Cisco/Linksys SPA devices, the first listed phone number is the only number that the device can directly dial. The rest are only displayed for informational purposes.
Certificates — Only Polycom devices support the use of certificates to enable LDAP using TLS
  • Add the certificate in the provided text field in base64 PEM format. Make sure to copy and paste the entire contents of the certificate file provided by your certificate authority within the header -----BEGIN CERTIFICATE----- and footer -----END CERTIFICATE-----. Multiple certificates can be entered as needed.
  • If your LDAP server is using a certificate signed by a certificate authority that is ‘trusted’ by Polycom, then no settings are needed on this page.
  • If you don’t have a certificate signed by a certificate authority that is trusted by Polycom, then you must provide the “public certificate” of the signing certificate authority. You will generally need to contact your certificate authority to obtain this.

Set default system directory

  1. Sign in to GoTo Admin.
  2. From Settings (gear) icon Settings > Phones > Calls, use the drop-down menu to choose the desired Corporate Directory.
  3. Select Save when finished.

Override directory on a phone

  1. Sign in to GoTo Admin.
  2. From Devices (deskphone) icon Devices, select the desired phone.
  3. From Settings > General > Corporate directory, disable Use system default and then use the drop-down menu to select the right corporate directory.
  4. Select Save and then resync the device to apply the changes.

PBX Administration (classic)

If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.

Add a corporate directory

  1. Sign in to PBX Administration (classic).
  2. From the left navigation menu, select Corporate Directories > Add Corporate Directory.
  3. Enter a Name, Host (optional), and Port.
  4. Select Checkmark Icon and then customize the settings.
What to do next: If your organization has multiple directories, you can add each of them, designate one as the system default, and then override that default on individual devices as needed.

Customize directory settings

Below is a list of all the corporate directory settings and their descriptions.

Setting Description
Name The name used to identify the directory in the admin portal.
Host Host DNS name or IP address of the directory server. Devices must be able to resolve this address since the searches are executed directly from the phone to the directory server.
Port The default LDAP port is 389. It is unusual for this value to be different. LDAPS is not always supported. As a result, make sure to use a username with read-only access. If LDAPS is deployed, the correct port will need to be entered (usually 636).
Use TLS Enable this setting to use LDAP over Transport Layer Security (TLS). This is only supported on Polycom devices and where the LDAP server has a valid certificate.
Bind DN The distinguished name (DN) with which devices will bind (authenticate).
Bind Password Password required for the phone to authenticate as the given Bind DN.
Note: LDAPS is only supported on Polycom phones and only if an appropriate certificate is uploaded. Unless an appropriate certificate has been uploaded, the bind password will be sent in clear text across the network. If you do not have a valid certificate, it is highly recommended that the bind DN should be a read-only user. Certificates are only usable on Polycom devices. On all other manufacturers handsets, the bind password will ALWAYS be sent in clear text. Failure to use credentials with read-only access can lead to the directory service being compromised.
Search Base Directory location where searches will be based. We recommend using a narrow search base. The impact of the searches can be minimized by using a more specific search base. (e.g., "ou=Users,dc=example,dc=com" is better than "dc=example,dc=com").
Search Scope Depth of the search through the directory tree.
  • Subtree: Searches all entries in and below the location specified in the search base.
  • One Level: Only searches entries in the location specified in the search base and not any subdirectories.
Filter — Optional Filter added to all searches made by the devices against the directory server. We recommend using a narrow filter. Defining a filter like “(objectclass=person)” can significantly reduce search load in certain directory implementations.
Display Name Attribute Attribute used as the name in results returned to the device in searches. Used for Cisco/Linksys SPA devices. For Polycom SoundPoint IP devices, the results are displayed [Last Name Attribute], [First Name Attribute].
First Name Attribute Attribute that contains the first name in the directory. Devices will also filter against this attribute in searches.
Last Name Attribute Attribute that contains the last name in the directory. Devices will also filter against this attribute in searches.
Phone Number Attributes A comma separated list of phone number attributes in the directory. In the case of Cisco/Linksys SPA devices, the first listed phone number is the only number that the device can directly dial. The rest are only displayed for informational purposes.
Certificates — Only Polycom devices support the use of certificates to enable LDAP using TLS
  • Add the certificate in the provided text field in base64 PEM format. Make sure to copy and paste the entire contents of the certificate file provided by your certificate authority within the header -----BEGIN CERTIFICATE----- and footer -----END CERTIFICATE-----. Multiple certificates can be entered as needed.
  • If your LDAP server is using a certificate signed by a certificate authority that is ‘trusted’ by Polycom, then no settings are needed on this page.
  • If you don’t have a certificate signed by a certificate authority that is trusted by Polycom, then you must provide the “public certificate” of the signing certificate authority. You will generally need to contact your certificate authority to obtain this.

Set default system directory

  1. Sign in to PBX Administration (classic).
  2. From System Settings > General > Defaults, use the drop-down menu to choose the desired Corporate Directory.
  3. Select Save.

Override directory on a phone

  1. Sign in to PBX Administration (classic).
  2. From the left navigation menu, select Devices and then choose the desired phone.
  3. From Device Settings > General Settings, set the Corporate Directory field to Use and then choose the desired Corporate Directory.
  4. Select Save.
  5. Power cycle the device(s) to apply the changes.
Article last updated: 7 April, 2025

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • Français
    • Italiano
    • Deutsch
    • Español
    • Português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC