How do I use a call queue in a dial plan?
Add a call queue into a dial plan to enhance the caller's experience and better manage the incoming call volume.
Note: There is a new version of this visual dial plan editor in GoTo Admin with many new and improved features! Even if your account uses PBX Administration (classic) you can still use the new and improved dial plan editor by signing in with your admin credentials at https://admin.goto.com and selecting .
Before you begin:
- You must be assigned the Admin or Super admin role to perform this task.
- Make sure you have created and set up the call queue you want to use.
- Drag and drop
of the previous node to the left side of the Queue node, connecting the nodes to prevent dropped calls.