How do I set up an announcement line?
Announcement lines allow callers to hear a prerecorded message such as a daily school announcement, seasonal sale or promotion, etc. Because announcements are continually changing, it is helpful to set up these lines so that any user can record and update these recordings without needing access to the admin portal.
Note:
- If announcements do not change often or an admin is updates the recordings, you may consider using a sound clip in a dial plan instead of the steps below.
- Callers will need to be routed to the announcement line via an auto attendant on your dial plan or by directing a phone number to the extension.
Important: We're in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Set up announcement line
Before you begin: You must be assigned an Admin or Super admin
role to perform this task.
- Select
Phone system > Call routes > Shared voicemail and then select 
Add shared voicemail on the top-right.
Note: This shared voicemail box will only be used as the announcement line.
Record Announcements
What to do next:
Route a phone number to the announcement direct extension or
use it as an option in a dial plan.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Set up announcement line
Before you begin:
You must be assigned an Admin or Super admin role to perform this task.
- Select
and then choose the new shared voicemail box.
Record Announcements
What to do next:
Route a phone number to the announcement line or use it as an option in a dial plan.
Article last updated: 3 May, 2023
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