Set up extension mapping in the admin portal
Reroute an extension or a range of extensions to another extension.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Before you begin: You must have an admin or super admin
role to perform this task.
Extension mapping is primarily used to transition a third party phone system to
GoTo Connect or to integrate your remote workers with a traditional phone system. You can also use extension mapping to allow a caller to dial
0 to reach an operator (i.e., an extension of your choice).
Note: Using 1-2 digit extension mappings is currently available for desk phones only.
- Sign in to PBX Administration (classic).
- From , select Add Extension Mapping.
- Enter the Pattern (extension or range of extensions) that you want forwarded to a new extension. Only unassigned extensions will follow these mapping rules. Use X for extension ranges:
- 1XXX for extensions 1000-1999.
- 12XX for extensions 1200-1299.
- 123X for extensions 1230-1239.
- Select the destination Extension for the rerouted extension(s).
- Select
when finished.