product icon

How do I use a line in a dial plan?

Connect callers to a direct line.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at If you're an admin who uses GoTo Admin at, refer to How do I create a dial plan?
Note: There is a new version of this visual dial plan editor in GoTo Admin with many new and improved features! Even if your account uses PBX Administration (classic) you can still use the new and improved dial plan editor by signing in with your admin credentials at and selecting Phone system > Dial plans.
Before you begin:
  1. Sign in to PBX Administration (classic) at
  2. Select Dial Plans in the left navigation menu and then choose the dial plan you want to edit.

    Result: The dial plan editor will launch in a separate window.

  3. Drag and drop the Simple Dial or Line & Voicemail node in the library to the desired spot on the workspace.
    Node Description
    Simple Dial Routes the caller to a line. This node ignores any Find Me/Follow Me settings that may be set up on an individual line.
    Line & Voicemail Routes the caller to a specified line where the user’s Find Me/Follow Me settings are followed. If the user has not set up their Find Me/Follow Me settings, the line will ring for 20 seconds and then go to voicemail.
  4. Drag and drop Dial Plan Next Node Icon of the previous node to the left side of the Simple Dial or Line & Voicemail node, connecting the nodes to prevent dropped calls.
  5. Complete the following setting(s):
    Setting Description
    Choose… Select the line that will be used.
    Timeout Enter the time (in seconds) that the line will ring before going to the next node in the call flow. The default timeout is 20 seconds.
    Next Node Connects nodes to create a call flow.
  6. Continue to build the call flow.
  7. Select Save.