HELP FILE
What are the ring group settings?
Below is a list of all the ring group settings and their descriptions.
General
Setting | Description |
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Extension Number | A unique three to six-digit number that makes the group dialable. |
Name | The name used to identify the group in the admin portal. |
Omit from Directory — Optional | Removes the group from all internal directories. |
Omit from Auto Attendant Extension Dialing — Optional | Removes the group from auto attendant extension dialing. |
Setting | Description |
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Ring Timeout | Defines the number of seconds the call rings before going to voicemail. |
Forwarding — Optional | Controls how calls to the group are handled when a member has call forwarding enabled on their phone.
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Confirm Pickup — Optional | Gives the option to dial 1 to accept an incoming call or 2 to send it to voicemail.
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Ringback | Controls whether callers hear ringing or hold music while waiting for the group to be answered. |
Intercept Incoming Faxes — Optional | Allows the group to accept incoming calls and faxes. To receive faxes, you must route a phone number to the group. Not available in Brazil and Mexico.
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Members
Description |
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Lists all the lines and external numbers that ring when the group is dialed.
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Voicemail
Setting | Description |
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Time Zone | Designates the time zone for the group. |
Message Review — Optional | Gives callers the option to press # to listen to their message and optionally re-record it.
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Escape to Operator — Optional | Allows callers to press 0 to be transferred, rather than leaving a message. |
Setting | Description |
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Email Notifications — Optional | Sends an email notification when a voicemail is received. |
Attach Voicemail Message — Optional | Includes an audio file of the voicemail with the email notification. |
Delete Message After Sending — Optional | Deletes the voicemail from the system after sending the email notification.
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Voicemail Attachment Format | Defines the audio file format attached to the email notification.
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Email Address | The recipient's email address.
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Description |
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Permanently deletes all voicemails for the group. |
Setting | Description |
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Say Message Timestamp — Optional | System says the time the voicemail was received before playing the message. |
Say Caller ID — Optional | System says the caller’s phone number before playing the message. |
Say Message Duration — Optional | System says the duration of the message if it is longer than the specified threshold. |
Voicemail Greeting | Description |
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Busy Message — Optional | Alternate greeting for use in a dial plan. |
Unavailable Message — Optional | |
Temporary Message — Optional | When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. |
Supported file types for upload:
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Setting | Description |
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Enable Alternate Mailbox — Optional | Uses a shared mailbox for all voicemail messages and disables the group’s dedicated mailbox. |
Voicemail Access
Recording
Before you can enable call recording, your remote storage must be setup.
Setting | Description |
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Record Incoming Calls — Optional | Enables recording of all incoming calls to this group. Recordings will be saved to your remote storage. |
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Usage
Description |
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Lists all devices and call flows using the group. |