HELP FILE

What are the ring group settings?

    Below is a list of all the ring group settings and their descriptions.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a ring group?

    General

    Table 1. Extension
    Setting Description
    Extension Number A unique three to six-digit number that makes the group dialable.
    Name The name used to identify the group in the admin portal.
    Omit from Directory — Optional Removes the group from all internal directories.
    Omit from Auto Attendant Extension Dialing — Optional Removes the group from auto attendant extension dialing.
    Table 2. Options
    Setting Description
    Ring Timeout Defines the number of seconds the call rings before going to voicemail.
    Forwarding — Optional Controls how calls to the group are handled when a member has call forwarding enabled on their phone.
    • Follow Device Forwards: Any incoming calls to the group will be automatically routed to the member's forwarding destination, preventing other members from answering the call.
    • Ignore Forwarded Devices: Direct calls to the group will ignore any call forwarding; direct calls to members will still be forwarded.
    Confirm Pickup — Optional Gives the option to dial 1 to accept an incoming call or 2 to send it to voicemail.
    Tip: Confirm pickup is helpful when a ring group includes an external number in the group as it can interrupt the call. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the call. Enabling confirm pickup allows the call to continue to ring the group.
    Ringback Controls whether callers hear ringing or hold music while waiting for the group to be answered.
    Intercept Incoming Faxes — Optional Allows the group to accept incoming calls and faxes. To receive faxes, you must route a phone number to the group. Not available in Brazil and Mexico.
    Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.

    Members

    Description
    Lists all the lines and external numbers that ring when the group is dialed.
    Note: If you have Block Caller ID enabled on the phone number used to dial an external number in the group, the Caller ID will be blocked.

    Voicemail

    Table 3. General Options
    Setting Description
    Time Zone Designates the time zone for the group.
    Message Review — Optional Gives callers the option to press # to listen to their message and optionally re-record it.
    Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
    Escape to Operator — Optional Allows callers to press 0 to be transferred, rather than leaving a message.
    Table 4. Notification Options
    Setting Description
    Email Notifications — Optional Sends an email notification when a voicemail is received.
    Attach Voicemail Message — Optional Includes an audio file of the voicemail with the email notification.
    Delete Message After Sending — Optional Deletes the voicemail from the system after sending the email notification.
    Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone and GoTo Connect.
    Voicemail Attachment Format Defines the audio file format attached to the email notification.
    • .wav49: Smallest file size, won’t play directly from browser (default).
    • .wav: Largest file size, more compatible with mobile devices.
    • .mp3: Smaller file size.
    Email Address The recipient's email address.
    Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
    Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
    Table 5. Privacy Options
    Description
    Permanently deletes all voicemails for the group.
    Table 6. Message Retrieval Options
    Setting Description
    Say Message Timestamp — Optional System says the time the voicemail was received before playing the message.
    Say Caller ID — Optional System says the caller’s phone number before playing the message.
    Say Message Duration — Optional System says the duration of the message if it is longer than the specified threshold.
    Table 7. Outgoing Message Options
    Voicemail Greeting Description
    Busy Message — Optional Alternate greeting for use in a dial plan.
    Unavailable Message — Optional Default and most common greeting used for a voicemail box.
    Temporary Message — Optional When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted.
    Supported file types for upload:
    • .wav
    • .ulaw
    • .g722
    • .mp3
    Note: Uploaded files should not exceed 150 MB.
    Table 8. Alternate Mailbox Options
    Setting Description
    Enable Alternate Mailbox — Optional Uses a shared mailbox for all voicemail messages and disables the group’s dedicated mailbox.

    Voicemail Access

    Note: These settings are different if the system permissions are set to use ACLs for voicemail (very uncommon).
    Tip: Select Change Password to reset a group's voicemail password.

    Recording

    Before you can enable call recording, your remote storage must be setup.

    Table 9. Call Recording
    Setting Description
    Record Incoming Calls — Optional Enables recording of all incoming calls to this group. Recordings will be saved to your remote storage.
    Note: If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.

    Usage

    Description
    Lists all devices and call flows using the group.
    Related Articles