What are the line settings?
Below is a list of all the line settings and their descriptions.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a direct extension?
General
| Setting | Description |
|---|---|
| Extension Number | A unique three to six-digit number that makes the line dialable. |
| Name | The name used to identify the line in the admin portal. This does not change the caller ID and can be overridden by the button label. |
| Shared Line — Optional |
Note: Supported on Cisco MPP, Polycom, and Yealink only.
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| Omit from Directory — Optional | Removes the line from all internal directories. |
| Omit from Auto Attendant Extension Dialing — Optional | Removes the line from auto attendant extension dialing. |
| Language | Defines the language for system IVR messages (e.g., voicemail menu prompts) and voicemail transcription. |
| Region | Matches the ringback to the region and allows a line to call a local number without having to dial the country code. |
| Setting | Description |
|---|---|
| Intercom Auto Pickup — Optional | Enables the line to receive intercom calls from other lines on the system. |
| Hold Music | Controls which playlist callers hear while on hold. |
| Ringback | Controls whether callers hear ringing or hold music while waiting for the line to be answered.
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| Setting | Description |
|---|---|
| Local Area Code | Allows a line to call a local number without having to dial the area code. |
| External Caller ID | Controls which caller ID information is used when making outbound calls from this line. |
Dial Plan
Incoming calls to the line are routed through the dial plan (Find Me/Follow Me) when the line is directly dialed, a call is transferred to the line, or the line is used in a Line & Voicemail node. However, these settings are overridden on a per-call basis when your line is used in a Simple Dial node or another line’s ring step.
| Setting | Description |
|---|---|
| Ring Step | Defines which extension(s) and number(s) to ring when someone calls the line. You can set up the line to ring more than one phone simultaneously by adding multiple numbers to a ring step or in sequence by creating multiple ring steps.
Note: If you have Block Caller ID enabled on the phone number routed to the line, the External Caller ID will continue to be blocked as the call is routed to other ring step destinations.
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| Confirm Pickup — Optional | Gives the option to dial 1 to accept an incoming call or 2 to send it to the next step in the dial plan.
Tip: Confirm pickup is helpful when a ring step includes an external number as it can interrupt your dial plan. For example, when a cell phone is turned off, calls go straight to the cell phone's voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the ring step. Enabling confirm pickup allows the call to re-route back to the next ring step.
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| Pass Through Caller ID — Optional | Controls which caller ID is displayed for ring steps that include external numbers.
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| Ring Time | Defines the number of seconds the call rings before going to the next ring step. This is overridden by any Simple Dial nodes that reference the line in a dial plan. |
| If no answer, send to | Defines what happens if the call is never answered.
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| If call fails, send to | Defines what happens if the call fails, like in the case of an internet or power outage.
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Voicemail
| Setting | Description |
|---|---|
| Time Zone | Sets the time zone for the line. |
| Message Review — Optional | Gives callers the option to press # to listen to their message and optionally re-record it.
Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
|
| Escape to Operator — Optional | Allows callers to press 0 to be transferred, rather than leaving a message. |
| Setting | Description |
|---|---|
| Email Notifications — Optional | Sends an email notification when a voicemail is received. |
| Attach Voicemail Message — Optional | Includes an audio file of the voicemail with the email notification. |
| Delete Message After Sending — Optional | Deletes the voicemail from the system after sending the email notification.
Note: Deletion is permanent (we cannot retrieve deleted messages) and will prevent voicemail management from a phone, GoTo, and our mobile app.
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| Voicemail Attachment Format | Defines the audio file format attached to the email notification.
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| Email Address | The recipient’s email address.
Note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message (SMS). Check with your carrier for more details.
|
| Description |
|---|
| Permanently deletes all voicemails for the line. |
| Setting | Description |
|---|---|
| Say Message Timestamp — Optional | System says the time the voicemail was received before playing the message. |
| Say Caller ID — Optional | System says the caller’s phone number before playing the message. |
| Say Message Duration — Optional | System says the duration of the message if it is longer than the specified threshold. |
| Voicemail Greeting | Description |
|---|---|
| Busy Message — Optional | Alternate greeting for use in a dial plan only. |
| Unavailable Message — Optional | |
| Temporary Message — Optional | When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. |
Supported file types for upload:
Note: Uploaded files should not exceed 150 MB.
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| Setting | Description |
|---|---|
| Enable Alternate Mailbox — Optional | Uses a shared mailbox for all voicemail messages and disables the line’s dedicated mailbox. |
Voicemail Access
Note: These settings are different if the system permissions are set to use ACLs for voicemail (very uncommon).
| Setting | Description |
|---|---|
| Allow Voicemail Access Without a Password — Optional | Allows users to access this line’s voicemail box without a password. |
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Tip: Select Change Password to reset a user's voicemail password.
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Recording
Before you can enable call recording, your remote storage must be setup.
| Setting | Description |
|---|---|
| Record Incoming Calls — Optional | Enables recording of all incoming calls to this line. Recordings will be saved to your remote storage. |
| Record Outgoing Calls — Optional | Enables recording of all outgoing calls from this line. Recordings will be saved to your remote storage. |
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Note: If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
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Fax
| Setting | Description |
|---|---|
| Intercept Incoming Faxes — Optional | Allows the line to accept incoming calls and faxes. To receive faxes, you must route a phone number to the line. Not available in Brazil and Mexico.
Note: You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client.
|
| Setting | Description |
|---|---|
| Store faxes to increase transmission success rate — Optional | Increases the delivery success rates of faxes you send and receive using a physical fax machine with an ATA. This feature temporarily stores faxes in transit, allowing our platform to handle reattempts and act on any errors. |
Usage
| Description |
|---|
| Lists all devices and call flows using the line. |