HELP FILE
What are the line settings?
Below is a list of all the line settings and their descriptions.
General
Setting | Description |
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Extension Number | A unique three to six-digit number that makes the line dialable. |
Name | The name used to identify the line in the admin portal. This does not change the caller ID and can be overridden by the button label. |
Shared Line — Optional | |
Omit from Directory — Optional | Removes the line from all internal directories. |
Omit from Auto Attendant Extension Dialing — Optional | Removes the line from auto attendant extension dialing. |
Language | Defines the language for system IVR messages (e.g., voicemail menu prompts) and voicemail transcription. |
Region | Matches the ringback to the region and allows a line to call a local number without having to dial the country code. |
Setting | Description |
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Intercom Auto Pickup — Optional | Enables the line to receive intercom calls from other lines on the system. |
Hold Music | Controls which playlist callers hear while on hold. |
Ringback | Controls whether callers hear ringing or hold music while waiting for the line to be answered.
Attention: To learn how to setup ringback music on a line in the administration portal: Watch video.
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Setting | Description |
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Local Area Code | Allows a line to call a local number without having to dial the area code. |
External Caller ID | Controls which caller ID information is used when making outbound calls from this line. |
Dial Plan
Incoming calls to the line are routed through the dial plan (Find Me/Follow Me) when the line is directly dialed, a call is transferred to the line, or the line is used in a Line & Voicemail node. However, these settings are overridden on a per-call basis when your line is used in a Simple Dial node or another line’s ring step.
Setting | Description |
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Ring Step | Defines which extension(s) and number(s) to ring when someone calls the line. You can set up the line to ring more than one phone simultaneously by adding multiple numbers to a ring step or in sequence by creating multiple ring steps.
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Confirm Pickup — Optional | Gives the option to dial 1 to accept an incoming call or 2 to send it to the next step in the dial plan.
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Pass Through Caller ID — Optional | Controls which caller ID is displayed for ring steps that include external numbers.
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Ring Time | Defines the number of seconds the call rings before going to the next ring step. This is overridden by any Simple Dial nodes that reference the line in a dial plan. |
If no answer, send to | Defines what happens if the call is never answered.
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If call fails, send to | Defines what happens if the call fails, like in the case of an internet or power outage.
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Voicemail
Setting | Description |
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Time Zone | Sets the time zone for the line. |
Message Review — Optional | Gives callers the option to press # to listen to their message and optionally re-record it.
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Escape to Operator — Optional | Allows callers to press 0 to be transferred, rather than leaving a message. |
Setting | Description |
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Email Notifications — Optional | Sends an email notification when a voicemail is received. |
Attach Voicemail Message — Optional | Includes an audio file of the voicemail with the email notification. |
Delete Message After Sending — Optional | Deletes the voicemail from the system after sending the email notification.
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Voicemail Attachment Format | Defines the audio file format attached to the email notification.
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Email Address | The recipient’s email address.
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Description |
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Permanently deletes all voicemails for the line. |
Setting | Description |
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Say Message Timestamp — Optional | System says the time the voicemail was received before playing the message. |
Say Caller ID — Optional | System says the caller’s phone number before playing the message. |
Say Message Duration — Optional | System says the duration of the message if it is longer than the specified threshold. |
Voicemail Greeting | Description |
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Busy Message — Optional | Alternate greeting for use in a dial plan only. |
Unavailable Message — Optional | |
Temporary Message — Optional | When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. |
Supported file types for upload:
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Setting | Description |
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Enable Alternate Mailbox — Optional | Uses a shared mailbox for all voicemail messages and disables the line’s dedicated mailbox. |
Voicemail Access
Setting | Description |
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Allow Voicemail Access Without a Password — Optional | Allows users to access this line’s voicemail box without a password. |
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Recording
Before you can enable call recording, your remote storage must be setup.
Setting | Description |
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Record Incoming Calls — Optional | Enables recording of all incoming calls to this line. Recordings will be saved to your remote storage. |
Record Outgoing Calls — Optional | Enables recording of all outgoing calls from this line. Recordings will be saved to your remote storage. |
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Fax
Setting | Description |
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Intercept Incoming Faxes — Optional | Allows the line to accept incoming calls and faxes. To receive faxes, you must route a phone number to the line. Not available in Brazil and Mexico.
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Setting | Description |
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Store faxes to increase transmission success rate — Optional | Increases the delivery success rates of faxes you send and receive using a physical fax machine with an ATA. This feature temporarily stores faxes in transit, allowing our platform to handle reattempts and act on any errors. |
Usage
Description |
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Lists all devices and call flows using the line. |