How do I use a sound clip in a dial plan?
Play a custom message to your callers.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a dial plan?
Note: There is a new version of this visual dial plan editor in GoTo Admin with many new and improved features! Even if your account uses PBX Administration (classic) you can still use the new and improved dial plan editor by signing in with your admin credentials at https://admin.goto.com and selecting .
Before you begin:
- You must be assigned the Admin or Super admin role to perform this task.
- Record or upload any sound clips you want to use.
- Drag and drop
of the previous node to the left side of the Play Sound Clip node, connecting the nodes to prevent dropped calls.