How do I manage my extensions?
View and manage all of your extensions in one place.
Extensions can be used to create your custom call flow. Refer to
What are the different types of extensions? to learn more about each type of extension and what it is best used for so that you can be confident in how your call flow is set up.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Manage extensions
- From , view a list of all your extensions.
Tip: Select
to export all the extensions into a single file list.
- Optional: Choose your viewing preferences for the list:
Viewing preference How-to Customize the list Select 
.Sort the list Select a column header. - Choose what you want to do:
Option How-to Add Select Add extension to choose a type of extension to add from the drop-down menu. View details Select a specific extension to view more details. Change settings Select a specific extension to manage it's settings: - Direct extension (line) settings
- Dial plan settings
- Ring group settings
- Virtual fax settings
- Shared voicemail settings
- Conference bridge settings
Note: Call queue settings are a Contact Center feature that may not be available with your plan. All contact center administrative tasks can also be performed in the GoTo app, please refer to the Contact Center support articles for help.Delete Hover over an extension and select 
to delete that extension.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Manage extensions
- Choose what you want to do:
Option How-to Add Select Add to choose a type of extension to add from the drop-down menu. Edit extensions name Select 
to edit the name of the extension.View details Select a specific extension to view more details. Change settings Select a specific extension to manage it's settings: - General extension (line) settings
- Dial plan settings
- Shared voicemail and voicemail access settings
- Ring group settings
- Virtual fax settings
- Enable or disable call recording for incoming and outgoing calls.
Note: If call recording is disabled, you will not see settings in this tab. You can enable call recording in the System Settings.
- Conference bridge settings
Note: Call queue settings are a Contact Center feature that may not be available with your plan. All contact center administrative tasks can also be performed in the GoTo app, please refer to the Contact Center support articles for help.Delete Hover over an extension and select to delete that extension.