How do I add a shared voicemail as a line on a phone to receive visual notifications in the admin portal?
Get visual notifications on a line key once a voicemail is received to a pseudo shared voicemail box.
A shared voicemail box cannot be assigned to a line key on a phone, eliminating the ability to visually monitor voicemails (blinking line key). However, by creating a standalone line that acts like a shared voicemail box, the line can then be assigned to a device line key. As such, all users that have this line assigned to their device will see a visual notification once a voicemail is received.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Add a shared voicemail for visual notifications
Before you begin:
You must have an admin or super admin role to perform this task.
- Sign in to PBX Administration (classic).
- Select Lines in the left sidebar and then Add Line.
- The next available number will automatically populate the Extension; change this number as needed.
- Enter a Name for the line.
- Select
and then select the new line to configure its settings. - From Dial Plan, set Ring simultaneously to 0 seconds.
- Verify If no answer, send to is set to Voicemail.
- From Voicemail, customize the voicemail settings.
- Select Save.
- Select Devices in the left sidebar and then choose the phone that needs the shared voicemail added to one of its line keys.
- From Button Configuration, select Line as the Button Type and then choose the new line you just created.
- Change the Label.
- Select Save.