How do I set up a user's email notifications and other voicemail options?
Set up voicemail boxes with custom greetings, email notifications, retrieval options, and more.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a direct extension?, How do I change the settings on a ring group?, or How do I change the settings on a shared voicemail?
Before you begin:
- If you do not have admin permissions, you can customize a limited set of voicemail settings from the app for your line.
- You must be assigned the Admin or Super admin role to perform this task.
Optional voicemail settings
Setting | Description |
---|---|
Alternate Mailbox | Uses a shared mailbox for all voicemail messages and disables the line’s dedicated mailbox. |
Time Zone | Sets the time zone for the line. |
Say Message Timestamp | System says the time the voicemail was received before playing the message. |
Say Caller ID | System says the caller’s phone number before playing the message. |
Say Message Duration If Longer Than ___ Minutes | System says the duration of the message if it is longer than the specified threshold. |
Message Review | Gives callers the option to press # to listen to their message and optionally re-record it.
Note: There is no prompt for callers to press # after recording their voicemail. Make sure to include these instructions in the voicemail greeting.
|
Escape to Operator | Allows callers to press 0 to be transferred, rather than leaving a message. |
[Change Voicemail Box Password...] | Changes your password (default 0000). Password must be at least four digits. |
Article last updated: 8 September, 2023