Get Ready for the Holidays

Customize your phone system for the holidays. Whether you are taking some days off or just changing your open hours, we’ve got you covered.

How do I prepare my phone system for a holiday?
Welcome to the new GoTo Admin support site!

We are in the process of transitioning all accounts to a new admin experience (learn more). However, if your account has not yet been migrated then what you see in your admin portal might be different than described in these articles. If so, that's okay! You can find help for your admin experience on one of our other sites.

  • If you use PBX Administration (classic) at https://my.jive.com/pbx to administer your account, then you can find help on the GoToConnect support site.
  • If you use GoTo Admin Center (classic) at https://admin.logmeininc.com to administer your account, then you can select your product here and search for admin info.
Looking for help using GoToConnect or another product? You can find help articles, user guides and FAQs for you and your team by browsing our product support sites here.

Articles

How do I view a summary of my GoTo Connect account? How do I switch between accounts? How do I change a user's role? How do I change a user's settings? How do I manage my users? How do I add a user group? How do I manage my roles? How do I view a user's dialable username and password? How do I resend a user invitation email? How do I add a location? How do I assign a device to an emergency location? How do I add an emergency location? How do I set up an announcement line? How do I set up instant response text messages? How do I manage my dial plans? How do I allow a direct extension or ring group to receive incoming faxes? How do I add a call filter? How do I add an extension? How do I add a network permission? How do I add an outbound proxy? How do I add a playlist? How do I add a schedule? How do I add songs to a playlist? How do I add a sound clip or music file? How do I change the settings on a conference bridge? How do I change the settings on a direct extension? How do I change the settings on a phone number? How do I change the settings on a playlist? How do I change the settings on a ring group? How do I change the settings on a schedule? How do I change the settings on a shared voicemail? How do I change the settings on a virtual fax? How do I manage my default meeting settings? How do I manage my GoToRoom settings? How do I manage settings templates? How do I create a settings template? How do I manage my default webinar settings? How do I manage my default training settings? How do I manage settings templates? How do I create a settings template? How do I change the settings on a device access group? How do I manage my default assist settings? GoTo Connect Billing User Guides How do I request a U.S. tax exemption? VAT Exemptions How do I change my billing address or company information? How do I control who has access to my billing portal? When and how am I billed? How do I view/download invoices or change invoice recipients? How do I make payments and manage my payment methods? How do I access the billing portal? How do I set up a billing group?

Articles

How do I view a summary of my GoTo Connect account? How do I switch between accounts? How do I view a summary of my GoTo Connect account? How do I manage my product licenses? How do I check the status of my orders? How do I create a report? How do I download a report? How do I set up integrations? What do the capabilities mean? How do I track activity on my account? How do I use the system health dashboard? How do I set up alerts for user-level call quality? How do I manage the user-level watchlist? How do I view user-level call quality in the watchlist? How do I upgrade my free trial? How do I manage helpdesk tickets? How do I allow a direct extension or ring group to receive incoming faxes? How do I change a user's role? How do I change a user's settings? How do I manage my users? What is the difference between a role and a permission? How do I add a user group? How do I change a user group's settings? How do I manage my user groups? How do I manage my roles? How do I view a user's history and health? How do I assign a user to an emergency location? How do I view a user's dialable username and password? How do I resend a user invitation email? I forgot my account password, how do I reset it? Why didn't I get my "Reset Password" email for my account? How do I assign a user to a direct extension? How do I add a device? How do I change the settings on a device? How do I manage my devices? How do I plug in a phone? How do I power cycle a device? How do I provision a device? Where can I find phone guides? How do I protect my phone(s) from an internet outage? How do I change the settings of my business continuity device? How do I view a user's dialable username and password? How do I set up button configuration on a phone? Which devices does GoTo sell and support? How do I export a list of all users' phone settings? How do I add a location? How do I manage my locations? How do I assign a device to an emergency location? How do I add an emergency location? How do I assign a user to an emergency location? How do I manage my emergency locations? How do I set up instant response text messages? How do I view call volume analytics in a dial plan? How do I use a virtual fax machine in a dial plan? How do I manage my dial plans? How do I allow a direct extension or ring group to receive incoming faxes? How do I add a call filter? How do I add an extension? How do I add a network permission? How do I add an outbound proxy? How do I add a playlist? How do I add a schedule? How do I add songs to a playlist? How do I add a sound clip or music file? How do I change the settings on a conference bridge? How do I change the settings on a direct extension? How do I change the settings on a phone number? How do I change the settings on a playlist? How do I change the settings on a ring group? How do I change the settings on a schedule? How do I change the settings on a shared voicemail? How do I manage my account settings? How do I manage my default meeting settings? How do I manage my network access? How do I manage my default phone settings? How do I change the settings on a device access group? How do I manage my default assist settings? How do I manage my GoToRoom settings? How do I manage my default webinar settings? How do I manage my default training settings? How do I manage settings templates? How do I manage my emergency locations? How do I turn call recording on and off?
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