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How do I change the settings on a shared voicemail?

Update the settings on a shared voicemail as needed.

Before you begin: You must be assigned the Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Phone system > Shared voicemail, select the shared voicemail that needs changes made.
  3. From the Overview tab, change the following:
    • Details: Select Edit details to make changes to name or the extension number associated.
      Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
    • Associated resources: View what part of the admin console references this shared voicemail. Navigate to that resource directly to make changes.
  4. From the Settings tab, change the following:
    • General: Choose your general settings such as omission preferences, time zone, and the escape to operator feature.
    • Notifications: Choose your notification preferences such as the destination email, enabling voicemail email notifications to one or more email addresses, attaching the voicemail messages to emails, voicemail transcription (English and Spanish only), and deletion settings.
    • Message retrieval: Choose your retrieval preferences such as saying the caller or saying the timestamp.
    • Voicemail greetings: Upload or record your preferred voicemail greeting.
    • Advanced: Choose your password or clear all voicemails permanently.
Tip: While on any tab in a shared voicemail profile, you can select Three Dots Icon in the top-right to make changes to the overview page or delete the voicemail. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each shared voicemail's detail page.