Add an auto attendant to your dial plan to provide callers with more customized call routing options.
- If you are not already, sign in to GoTo Admin.
- Select .
- Choose the dial plan you want to edit.
Result: The dial plan editor will launch in a separate window.
- Drag and drop the Auto attendant node in the library to the desired spot on the workspace.
- Drag and drop
of the previous node to the left side of the Auto attendant node, connecting the nodes to prevent dropped calls.
- Complete the following settings:
| Setting |
Description |
| Choose |
Choose the sound clip that will play. You also have an option to select Create new sound clip to record or upload a sound clip. For detailed steps on how to complete the Add media fields, refer to How do I add a sound clip or music file? |
| Timeout |
Enter the time (in seconds) that the caller has to select an option before going to the “On timeout go to” call flow (time begins after the sound clip ends). |
| Allow extension dialing |
If checked, the caller can dial (at any time) and be routed to any system extension. A dialed auto attendant option will take precedence over a dialed extension. |
| On timeout |
The caller is routed to this call flow if no option is dialed during the timeout period. |
| On invalid |
The caller is routed to this call flow if an invalid option is dialed. |
| Dialable Options |
Enter the dialable codes from which the caller can choose. Dialable codes can be numbers, #, *, or any combination. |
| + Add option |
Adds dialable option rows. There is no limit to the number of options that be added. |
- Continue to build the call flow.
- Select Save.
