How do I route a phone number?
Tell the system where to send callers who dial a specific phone number. Incoming calls to a phone number can be directed to the direct extension of a dial plan, ring group, shared voicemail, virtual fax, conference bridge, call queue, specific user's extension, or to another phone number in your account.
Before you begin:
- If you want to direct incoming calls to a dial plan, you must create the dial plan first and verify all of its nodes are complete and connected.
- If you are directing calls to a user's direct extension, you must set up that extension prior to routing and verify it is assigned to a user as a primary extension.
- Sign in to GoTo Admin.
- From , select the number that you need to route.
- To route a number for the first time:
- Go to and then select Configure in the Route to column by the number you need to route.
- Choose the desired extension or phone number destination.
- Select Save.
- To re-route a number:
- Go to and select the number that you need to reroute.
- From , select Extension or Phone Number from the first drop-down menu, and then select the specific extension or phone number from the second drop-down menu.
- Select Reroute on the top right.
- Select Save.
Article last updated: 12 May, 2023