HELP FILE

How do I route a phone number?

Tell the system where to send callers who dial a specific phone number.

About this task: Watch VideoMake sure you set up the phone number’s destination extension first. For example, if routing the phone number to a direct extension, verify it is assigned to a user as a primary extension. If using a dial plan, verify all of its nodes are complete and connected. You can direct a phone number to any extension type listed under Call Routes.
  1. If you are not already, log in to your admin portal.
  2. From Phone System > Phone Numbers, select the number that you need to route.
  3. To route a number initially:
    1. Go to Phone System > Phone Numbers and then select Configure by the number that you need to route.
    2. Choose the desired extension or phone number destination.
    3. Select Save.
  4. To re-route a number:
    1. Go to Phone System > Phone Numbers and select the number that you need to reroute.
    2. From Settings > Call Routing > Route Calls To, select Extension or Phone Number from the first drop-down menu, and then select the specific extension or phone number from the second drop-down menu.
    3. Select Reroute on the top right.
  5. Select Save.