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How do I route a phone number?

    Tell the system where to send callers who dial a specific phone number. Incoming calls to a phone number can be directed to the direct extension of a dial plan, ring group, shared voicemail, virtual fax, conference bridge, call queue, specific user's extension, or to another phone number in your account.
    Before you begin:
    1. If you are not already, sign in to GoTo Admin.
    2. From Phone system > Phone numbers, select the number that you need to route.
    3. To route a number for the first time:
      1. Go to Phone system > Phone numbers and then select Configure in the Route to column by the number you need to route.
      2. Choose the desired extension or phone number destination.
      3. Select Save.
    4. To re-route a number:
      1. Go to Phone system > Phone numbers and select the number that you need to reroute.
      2. From Settings > Call routing > Route calls to, select Extension or Phone Number from the first drop-down menu, and then select the specific extension or phone number from the second drop-down menu.
      3. Select Reroute on the top right.
    5. Select Save.
    Article last updated: 29 November, 2022