HELP FILE
How do I add a voicemail greeting?
Record from Your Phone
Use this option to record a voicemail greeting from the softphone or your physical deskphone. You do not need any admin permissions for this option.
Record/Upload in Portal
- If you are not already, sign in to your admin portal.
- From Phone system, select Direct extensions (also known as a line), Ring groups, or Shared voicemail, and then select the specific extension that needs a new or updated voicemail greeting.
- From
, select the upload or record icon next to the desired greeting type:
- Busy Message: Alternate greeting for use in a dial plan only.
- Unavailable Message: Default, most common.
- Temporary Message: When recorded, this message overrides any other greetings until it is deleted.
- If you chose the record option, you will need to choose a volume normalization level after saving the recording.
- Select Save or Apply.
