HELP FILE

How do I add a voicemail greeting?

    Generic voicemail greetings are automatically created whenever you add a direct extension, ring group, or shared voicemail. You can record new or upload existing personal messages for your callers when you're unavailable to answer their call.
    About this task: These steps are for adding a voicemail greeting to a specific user or group's extension. If you want to add an auto attendant greeting to a dial plan for your entire phone system or a part of your call flow, refer to How do I add a sound clip or music file?

    Record from Your Phone

    Use this option to record a voicemail greeting from the softphone or your physical deskphone. You do not need any admin permissions for this option.

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    1. Press the voicemail button on your phone or dial *98 or *99 from your phone to access the voicemail menu. You will be prompted for your password.

      Tip:
      • If you have never changed your voicemail password, the default password is 0000.
      • If you have forgotten your password, it can be located in GoTo Admin under Phone system > Direct extension (or the type of extension you are using), then choose the extension and select Settings > Voicemail > General.

    2. Press 0 for Mailbox Options.
    3. Record the desired greeting type:
      • Press 1 for Unavailable Message: Default, most common.
      • Press 2 for Busy Message: Alternate greeting for use in a dial plan only.
      • Press 3 for Name recording: Plays the recorded name followed by an automated message (only plays if no unavailable message exists).
      • Press 4 for Temporary Message: When recorded, this message overrides any other greetings until it is deleted.
    4. Follow the voice prompts to accept, review, or re-record the recording.
    What to do next: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message. If you are a system admin, you can also delete these directly from the admin portal.

    Record/Upload in Portal

    About this task: This requires a user to have the super admin role.
    1. If you are not already, sign in to your admin portal.
    2. From Phone system, select Direct extensions (also known as a line), Ring groups, or Shared voicemail, and then select the specific extension that needs a new or updated voicemail greeting.
    3. From Settings > Voicemail > Outgoing message options, select the upload or record icon next to the desired greeting type:
      • Busy Message: Alternate greeting for use in a dial plan only.
      • Unavailable Message: Default, most common.
      • Temporary Message: When recorded, this message overrides any other greetings until it is deleted.
    4. If you chose the record option, you will need to choose a volume normalization level after saving the recording.
    5. Select Save or Apply.
    What to do next: To remove a voicemail greeting, select the Trash Can Icon next to the greeting you want to remove.