HELP FILE
How do I add a voicemail greeting?
Generic voicemail greetings are automatically created whenever you add a direct extension, ring group, or shared voicemail. You can record new or upload existing personal messages for your callers when unavailable to answer a call.
About this task: These steps are for adding a voicemail greeting to a specific user or group's extension from within GoTo Admin. If you want to add an auto attendant greeting to a dial plan for your entire phone system or a part of your call flow, refer to
How do I add a sound clip or music file?. If you want to add a voicemail greeting from a desk phone, desktop or mobile app, please refer to
these steps.
Before you begin: This requires a user to have the
super admin role.
- If you are not already, sign in to GoTo Admin.
- From Phone system, select Direct extensions (also known as a line), Ring groups, or Shared voicemail, and then select the specific extension that needs a new or updated voicemail greeting.
- Select .
- Choose which type of voicemail greeting you need to change:
Greeting Description Busy message Alternate greeting for use in a dial plan only. Unavailable message Default, most common. Temporary message When recorded, this message overrides any other greetings until it is deleted. - If you need to remove an existing voicemail, select the X next to it.
- Choose how you want to add the voicemail greeting:
Option Description Select Choose an existing sound clip in your audio library from the dropdown menu. Upload Choose an existing sound file from your computer. Record Record a new greeting. Re-record as needed. Choose a volume normalization level. - Select Save or Apply.