HELP FILE
What are the shared voicemail settings?
Below is a list of all the shared voicemail settings and their descriptions.
General
Setting | Description |
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Extension Number | A unique three to six-digit number that makes the shared voicemail dialable. |
Name | The name used to identify the shared voicemail in the admin portal. |
Omit from Directory — Optional | Removes the shared voicemail from all internal directories. |
Omit from Auto Attendant Extension Dialing — Optional | Removes the shared voicemail from auto attendant extension dialing. |
Setting | Description |
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Intercept Incoming Faxes — Optional | Allows the shared voicemail to accept incoming calls and faxes. To receive faxes, you must route a phone number to the shared voicemail. Not available in Brazil and Mexico.
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Description |
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Lists all extensions that are using the shared voicemail as an alternate mailbox. |
Voicemail
Setting | Description |
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Time Zone | Designates the time zone for the shared voicemail. |
Message Review — Optional | Gives callers the option to press # to listen to their message and optionally re-record it.
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Escape to Operator — Optional | Allows callers to press 0 to be transferred, rather than leaving a message. |
Setting | Description |
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Email Notifications — Optional | Sends an email notification when a voicemail is received. |
Attach Voicemail Message — Optional | Includes an audio file of the voicemail with the email notification. |
Delete Message After Sending — Optional | Deletes the voicemail from the system after sending the email notification.
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Voicemail Attachment Format | Defines the audio file format attached to the email notification.
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Email Address | The recipient's email address.
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Description |
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Permanently deletes all voicemails for the shared voicemail. |
Setting | Description |
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Say Message Timestamp — Optional | System says the time the voicemail was received before playing the message. |
Say Caller ID — Optional | System says the caller’s phone number before playing the message. |
Say Message Duration — Optional | System says the duration of the message if it is longer than the specified threshold. |
Voicemail Greeting | Description |
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Busy Message — Optional | Alternate greeting for use in a dial plan. |
Unavailable Message — Optional | Default and most common greeting used for a voicemail box. |
Temporary Message — Optional | When recorded, this message overrides any other voicemail greetings. To remove a temporary message, it must be deleted. |
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