HELP FILE

General FAQs

    What do I need to do to get started?

    You can find basic tutorials in the GoTo Resolve console by clicking the floating arrow on the bottom right. If you have issues regarding a specific feature, feel free to browse our Community page.

    What is GoTo Resolve?

    GoTo Resolve is GoTo’s new all-in-one IT management suite purpose-built for small businesses. GoTo Resolve will bring together GoTo's world-class remote access, management, and support solutions into an integrated IT offering along with a modern conversational ticketing and support interface. Over time, GoTo Resolve will provide additional value-added functionality such as lightweight IT automation, endpoint security, device monitoring, and more.

    Will any of my information from the Beta be lost if I convert to the full product when it goes live?

    We are continuously developing the product and, as with all Beta programs, there is a risk of some data being lost during or after the Beta period ends. However, we notify you prior to any potential data loss.

    Where do I access the GoTo Resolve Console?

    You can sign in to the GoTo Resolve Console at https://console.gotoresolve.com/

    Where do I access the GoTo Resolve Admin Center?

    You can access the Admin Center at https://admin.goto.com/

    From the GoTo Resolve console, you can also select your profile icon in the top-right corner and select “Manage your organization” from the drop-down menu.

    How do I add additional agents?

    You can add agents from the Admin Center. To do so,
    1. Sign in at https://admin.goto.com/.

    2. Go to People > Users and click Add User.

    For more information, see https://support.goto.com/admin/help/how-do-i-add-a-user.

    If I have other GoTo software deployed will GoTo Resolve beta work with those or impact those in any way?

    No. GoTo Resolve is a new separate application. It coexists with other GoTo software.

    Can I import my managed devices (unattended machines) from my existing account, for example from GoToAssist, Rescue, or Central?

    No.

    What does GoTo Resolve mean for my current product, for example for GoToAssist or Central?

    Participating in this Beta will not impact your current solution and will not change our continued support of it.

    Will I be charged automatically when the Beta period ends?

    No. At the end of the Beta period you will be automatically transitioned to a free subscription or will have the option to purchase a paid subscription.

    What are the system requirements of GoTo Resolve for agents?

    These minimum hardware, browser, and network configuration requirements apply to computers that GoTo Resolve agents use to support their end-users.

    Browser Requirements
    • Desktop - The latest version of Chrome, Firefox or Safari.

    • Android - The latest version of Chrome.

    • iOS - The latest version of Safari.
    Desktop Console Requirements
    • Windows

      • Windows Vista with SP3 or above
      • Intel Pentium 4 processor (or above) that supports SSE2
      • 4GB RAM
    • macOS
      • macOS 10.13 and above
      • 4 GB RAM

    Where can I see the service status of GoTo Resolve?

    Go to https://status.logmeinremotesupport.com and subscribe for updates.

    What languages does GoTo Resolve support?

    GoTo Resolve is available in English, German, French, Italian and Spanish.