LogMeIn Resolve Agent Desktop Console
The LogMeIn Resolve Agent Desktop Console is available as a standalone, native application for Windows and macOS. This article provides information on downloading and installing the Desktop Console.
The Agent Desktop Console offers the same features and functionalities as the Web Console.
How to download and launch the Agent Desktop Console?
Download is available from either the
My Profile menu in the upper right hand corner, or manually.
- Download from the My Profile menu
-
- Log in to the LogMeIn Resolve Web Console at https://console.gotoresolve.com/support.
- On the top bar of the console, click the icon of your profile on the right, and select Download Agent Desktop Console. If your OS is supported, a download link is displayed.
- Click the displayed download link.
- Once the download is complete, run the installer.
- When the Agent Desktop Console successfully installed window is displayed, click Launch console with auto login.
The Agent Desktop Console launches, and you are automatically logged in.
- Download manually
- You can also download the Agent Desktop Console installer manually using one of the following links. Run the installer, then log in with your LogMeIn Resolve credentials.
How to resolve technical issues in the Desktop Console?
When the
LogMeIn Resolve Desktop Console interface or a remote support session gets stuck due to a technical issue, you can repair the Desktop Console to fix the error. To do so, from the
Desktop Console menu, select
Repair.
You have the following options:
- Soft repair
- This option deletes the cache of your browser and reloads the Console in five seconds.
- Hard repair
- This option deletes the cache and cookies of your browser, deletes the local storage content, and reloads the Console in five seconds.
Note: Repairing the Desktop Console may impact your active support sessions.
Article last updated: 15 April, 2024