How do I Install Patch Management Updates in GoTo Resolve?
You can install updates for your operating system and available third-party applications on a single or multiple devices. These updates are commonly known as patch management.
Remember: Windows updates are available for users with Premium licenses only. Updates can be deployed on verified devices only.
In the Console, go to the page.
Devices that have operating system or third-party app updates available are displayed on the
Updates tab.
Results: What device details do you see on the Windows updates page?
- Device nickname - Name of the remote device.
- Host name - Host name of the remote device.
- Status - Online status of the remote device.
- Update status - Displays whether the device has any updates available or it is up to date.
- Available to update - Displays the number of Windows and third-party application updates available on the device.
- Last scan - Date and time when the remote device was last checked for available updates.
How to Install Operating System Updates on a Single Device?
Important: To use this feature, the user must be authenticated with zero trust authentication, which serves the security of the session. Authentication is required only once when you run a Remote Execution step.
How to Install Third-Party Apps on a Single Device?
GoTo Resolve uses Windows Package Manager (winget) to update third-party applications on remote devices. Since winget is available on Windows (from Windows 10 version 1709),
GoTo Resolve can update Windows devices only. Supported third-party apps are listed at
https://winget.run/.
What to do next:
Can't update a third-party app? That's most likely because the vendor of the app does not support
winget, which is the Microsoft package manager that
GoTo Resolve uses to update applications.
How to Install Updates on Multiple Devices?
Important: To use this feature, the user must be authenticated with zero trust authentication, which serves the security of the session. Authentication is required only once when you run a Remote Execution step.
Frequently Asked Questions
- Are there any special system requirements for installing third-party app updates?
- Yes. Since application updates uses Microsoft Package Manager (winget) to update third-party apps, you must make sure that winget is installed system-wide on your devices, that is for all users on that device. Winget is available with Windows 10 (from version 1709) and Windows 11 only. Also make sure that Windows is activated on your devices.
- Which third-party apps does GoTo Resolve support?
- Supported third-party apps are listed at https://winget.run/.
- Can I manually set the time when a device should reboot after installing a Windows update?
-
No. When an update requires a reboot, the device restarts immediately after the update is installed. You have the following options to avoid an immediate restart:
- You can let remote users postpone the reboot up to three times.
- You can schedule the update to take place outside business hours.
- Why can't I install patches to certain third-party apps?
- The vendor of an application can create multiple installer types. Not all these installers are published to winget, which is the Microsoft package manager that GoTo Resolve uses to update applications. If the installer of a third-party app is not published to winget, you won’t be able to update that application.