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How do I Install Windows Updates in GoTo Resolve?

    You can install Windows updates to single or multiple devices.

    Remember: Windows updates are available for users with Premium licenses only. Updates can be deployed on devices that are both Pro and verified.
    1. In the Console, go to the Devices page.
    2. At the top of the device list, select Windows Update.
      Devices that have Windows updates available are displayed.
    Results: What device details do you see on the Windows updates page?
    • Nickname - Name of the remote device.
    • Pro - Displays whether the device is a Pro device.
    • Host name - Host name of the remote device.
    • Status - Online status of the remote device.
    • Update status - Displays whether the device has any updates available or it is up to date.
    • Available to update - Displays the number of Windows updates available on the device.
    • Last updated - Date and time when the remote device was last checked for available Windows updates.

    How to Install Windows Updates on a Single Device?

    1. On the Windows update page, hover over the device where you want to install Windows updates.
      Tip: You can search for devices by Nickname, Host name, or Last updated date. Start typing in the Find devices field to filter your list of devices.
    2. Do one of the following:
      • Click Install all updates to install all available Windows updates.
      • Click Select updates one by one. Then select the Windows updates that you want to install.
    3. On the right, name your update.
      GoTo Resolve will refer to installed updates by this name.
    4. Optional: Select Add schedule to set a future time and date for the updates to be installed on the remote device.
      Note: This option is only available on the Windows updates page, where your remote devices are listed.
    5. Optional: Toggle Force reboot when installation finished to select how many times the end-user can postpone rebooting the device.
      Remember: When Postpone not allowed, force reboot is selected, the device will reboot after the Windows update is installed. When the end-user is allowed to postpone reboot, a warning message is displayed on the device after installation is complete. At this time, the end-user can decide how long they want to postpone reboot.
    6. Select Install now.
    7. Enter your zero trust signature key to proceed with the installation.
      A pop-up confirmation is displayed.
    8. Click See details in the pop-up message to see the progress of the installation.
      Note: GoTo Resolve uses Remote Execution to install Windows updates.

    How to Install Windows Updates on Multiple Devices?

    1. On the left, select devices by their checkboxes that you want to update.
    2. On the right, name your update.
      GoTo Resolve will refer to installed updates by this name.
    3. Select Install now.
    4. Enter your zero trust signature key to proceed with the installation.
      A pop-up confirmation is displayed.
    5. Click See details in the pop-up message to see the progress of the installation.
      Note: GoTo Resolve uses Remote Execution to install Windows updates.
    Article last updated: 16 March, 2023