HELP FILE

Ticketing FAQs

    How do I add the GoTo Resolve Microsoft Teams app to my Teams environment?

    You can find instructions on how to add GoTo Resolve app to Microsoft Teams in the Admin Center.

    1. Sign in to the Admin Center at admin.goto.com.

    2. Go to Settings > Helpdesk.

    3. On the System settings tab, select the Learn mote about the GoTo Resolve Microsoft Teams integration link.

    4. Follow the instructions in that document.

    How do I create Helpdesk services for ticketing?

    1. Sign in to the Admin Center at admin.goto.com.

    2. Go to Settings > Helpdesk.

    3. On the Helpdesk services tab, click Add servicing group.

    Can I import the tickets from my existing ticketing system into GoTo Resolve?

    No.

    Can end-users have access to the ticketing portal?

    Not yet, but it is expected in future versions.

    Can end-users create tickets by sending e-mails?

    Yes. See How do I Create a Ticket from an Email?

    Can end-users create tickets from Slack?

    Absolutely. See Working with Slack as an End-user.

    Will you offer other ticketing integrations other than Microsoft Teams and Slack?

    Our current roadmap includes portal for ticket submission.

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