HELP FILE
Ticketing FAQs
How do I add the GoTo Resolve Microsoft Teams app to my Teams environment?
You can find instructions on how to add
GoTo Resolve app to Microsoft Teams in the Admin Center.
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Sign in to the Admin Center at admin.goto.com.
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Go to
. -
On the System settings tab, select the Learn mote about the GoTo Resolve Microsoft Teams integration link.
- Follow the instructions in that document.
How do I create Helpdesk services for ticketing?
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Sign in to the Admin Center at admin.goto.com.
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Go to
. - On the Helpdesk services tab, click Add servicing group.
Can I import the tickets from my existing ticketing system into GoTo Resolve?
No.
Can end-users have access to the ticketing portal?
Not yet, but it is expected in future versions.
Can end-users create tickets by sending e-mails?
Can end-users create tickets from Slack?
Absolutely. See Working with Slack as an End-user.
Will you offer other ticketing integrations other than Microsoft Teams and Slack?
Our current roadmap includes portal for ticket submission.