Set up GoTo's Contact Center
Assign supervisors and agents to specific queues so they can take advantage of their role-specific tools to effectively take calls and/or chats or manage their assigned queues and agents.
Before you begin: You must be
set up as a user and be assigned the
admin role.
A queue is considered complete when at least one supervisor and one agent are assigned. If assigning additional users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
What to do next: Ensure agents know how to use the
agent dashboard and supervisors know how to use the
supervisor dashboard.