How do I set up GoTo's Contact Center?
Assign supervisors/agents to specific queues and roles so they can begin taking calls, managing their queues, and using their role-specific tools.
Before you begin: You must be
set up as a user and be assigned the
Admin role. This can also be done from your
admin portal if you have access permissions.
A queue is considered complete when at least one supervisor and one agent are assigned. If assigning additional users as agents, supervisors, or contact center admins above your quoted amount, the cost of your monthly subscription will increase.
What to do next: Ensure agents know how to use the
Agent Dashboard and supervisors know how to use the
Supervisor Dashboard.