How do I manage pause reasons?
Set up pause reasons for your agents to use. Available for GoTo Contact Complete plans.
- Log in with one of our platforms:
Log in Steps From GoToConnect
- Log in to GoToConnect.
From Admin Portal
- Log in at https://my.jive.com/pbx.
- From the left sidebar, select Call Queues & Contact Center.
- From General Settings, click Pause Reasons.
- To add a new pause reason, click + New Reason.
- The system does not support duplicate names, regardless of casing.
- The character limit is 255 characters.
- Spaces, latin letters, ditgits, dots, and special characters are allowed.
- To rename an existing pause reason, click .
- To delete a pause reason, click .
- To disable pause reasons, toggle off or delete each pause reason.