HELP FILE

How do I enable the End Wrap Up Time feature?

    Allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.

    Before you begin: You must be set up as a user and be assigned the admin role. This can also be done from your admin portal if you have access permissions.
    1. Sign in to our GoTo desktop/web app.
    2. From Contact Center > Admin > Queues or Campaigns, select the queue or campaign that needs this feature enabled.
    3. From Settings > Agent, enable End agent wrap up.

      Note: Supervisors will have this action available to them in their supervisor dashboard automatically regardless of this setting for agents. Available for Complete and Support Center.

    4. Click Save.
    What to do next: Ensure your agents and supervisors know how to cancel the wrap up time.