How do I enable the End Wrap Up Time feature?
Allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.
Before you begin: You must be
set up as a user and be assigned the
Admin role. This can also be done from your
admin portal if you have access permissions.
What to do next: Ensure your
agents and
supervisors know how to cancel the wrap up time.