Allow agents to end wrap up time early - GoTo Connect Support

Allow agents to end wrap up time early

Allow agents and supervisors to end wrap up time early as needed so that they can get back to taking calls as soon as they are ready.

Before you begin: You must be set up as a user and be assigned the admin role.

Sign in to the desktop or web app.
From Contact Center, select Call queues or Campaigns, and then select the queue or campaign that needs this feature enabled.
From Settings > Agent, enable End agent wrap up.

Note: Supervisors will have this action available to them in their supervisor dashboard automatically regardless of this setting for agents. This feature may not be available with your plan.
Select Save when finished.

What to do next: Ensure your agents and supervisors know how to cancel the wrap up time.