Create and manage call dispositions

Create and manage customized call dispositions so agents can describe the outcome of a call.

Before you begin: You must be set up as a user and be assigned the Admin role or be a Supervisor with the Access to Contact Center Configuration Portal permission.

Sign in to our GoTo desktop or web app.
From Contact Center > Admin > General settings, select the Dispositions tab.
If you haven't already, enable the call dispositions setting.
A list of dispositions will appear.
To add a new custom disposition, select + Add disposition:
1. Enter a Name.
2. Select or create a Category.
3. Select Save.
To edit a disposition, select an existing disposition:
1. Edit the Name.
2. Edit the Category.
3. Select Save.
To enable/disable specific dispositions, toggle the disposition on/off in the Enabled column.
To enable/disable all dispositions, select Enable all/Disable all.