Contact Center call dispositions
Agents can select a call disposition at the end of each call to describe its outcome.
Before you begin: You must be
set up as a user and be assigned the
Admin role.
Important: Call dispositions must be enabled by an Admin and any applicable call queues must have wrap up time configured.
Default dispositions
- Closed lost
- Closed won
- Interested
- Callback
- Issue resolved
- Issued opened
- No answer
- Waiting on customer
- Waiting on internal
- Wrong number
- Voicemail
- Transferred