How do I set up priority management for queues?
Use the priority management feature to tell the system which queue calls should take precedence over others when agents are in multiple queues with waiting callers.
Before you begin: You must be
set up as a user and be assigned the
Admin role. This can also be done from your
admin portal if you have access permissions.
When assigning weight scores, the higher the number, the greater the priority. Any queues left without a score will be the lowest priority. If multiple queues have the same weight and waiting callers, the system will randomly select which queue will dispatch a call first.
