HELP FILE

How do I enable storage for large faxes?

    Enable this feature to allow virtual fax users to receive files larger than 10MB.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a virtual fax?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in at https://my.jive.com/pbx.
    2. Select Virtual Fax Machines in the left sidebar and then choose the virtual fax machine that needs storage enabled.
    3. From Receiving > Storage, select Store large faxes (>10MB) and send a download link instead.
    4. Select Save.

      Result: The download link will be available for 21 days. After that, the fax is deleted. Email communications will be sent from @jivecommunications.com, @jive.com or @goto.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.