How do I enable storage for large faxes?

Enable this feature to allow virtual fax users to receive files larger than 10MB.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use to administrate their account. If you're an admin who uses, please visit our GoTo Admin support site for help.
Before you begin: You must have admin or super admin permissions.
  1. Log in at
  2. Click Virtual Fax Machines in the left sidebar and then click the virtual fax machine that needs storage enabled.
  3. From Receiving > Storage, select Store large faxes (>10MB) and send a download link instead.
  4. Click Save.

    Result: The download link will be available for 3 weeks. After that, the fax is deleted. Email communications will be sent from, or Please ensure these domains are allowed so that emails are not automatically filtered as spam.