HELP FILE

How do I enable storage for large faxes?

    Enable this feature to allow virtual fax users to receive files larger than 10MB.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a virtual fax?
    Before you begin: You must have admin or super admin permissions.
    1. Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
    2. Select Virtual Fax Machines in the left sidebar and then choose the virtual fax machine that needs storage enabled.
    3. From Receiving > Storage, select Store large faxes (>10MB) and send a download link instead.
    4. Select Save.

      Result: The download link will be available for 21 days. After that, the fax is deleted. Email communications will be sent from @goto.com, @jive.com or @jivecommunications.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.