HELP FILE

How do I change the settings on a virtual fax?

    Virtual fax machines have many different options and permissions you can customize. Not available in Brazil and Mexico.
    1. If you are not already, sign in to GoTo Admin.
    2. From Phone system > Virtual fax, select the virtual fax call route that needs changes.

      Tip: While on any tab in a virtual fax profile, you can select Three Dots Icon in the top-right to edit details or delete the fax. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each virtual fax's profile.

    3. Choose what you need to change:
      Setting Description & How-to
      Name This is the name used to identify the virtual fax machine in the admin portal. To change the name:
      1. Select the Overview tab.
      2. From Details, select Edit details.
      3. Edit the Name field as needed.
      4. Select Save.
      Extension number This is the unique three to six-digit number that makes the fax machine dialable. To change the extension number:
      1. Select the Overviewtab.
      2. From Details, select Edit details.
      3. Edit the Extension field as needed.
        Tip: If you need to change the quantity of extension digits, refer to How do I manage my default phone settings?
      4. Select Save.
      Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
      View/edit associated resources
      1. Select the Overviewtab.
      2. From Association resources, view where this virtual fax is being used in your phone system (usually a phone number or an extension within a dial plan).
      Attention: To make changes to the associated dial plan or phone number's setting, select the resource under the Reference column to be taken to its settings.
      Omit from directories Removes the virtual fax machine from all internal directories. To enable/disable this setting:
      1. Select the Settings tab and then select General.
      2. Enable the setting as needed.
      3. Select Save.
      Omit from auto attendant extension dialing Removes the virtual fax machine from auto attendant extension dialing.

      To enable/disable this setting:
      1. Select the Settings tab and then select General.
      2. Enable the setting as needed.
      3. Select Save.
      Email to fax access code A unique code that authenticates and identifies a virtual fax machine when sending an e-fax. You cannot manually enter an access code; select Reset to generate a new one.

      The setting can be found in Settings > Email to fax access.

      Caller ID

      Sets the caller ID for outgoing virtual faxes. You can choose the system default or a caller ID from a phone number on your account.

      The setting can be found in Settings > Sending > Overwrite external caller ID.

      Successful sent fax notification emails Enables email notifications for successful fax deliveries—emails are always sent for failed attempts. All notifications are sent to the email address used to send the virtual fax.
      Note: Email communications will be sent from @jivecommunications.com, @jive.com, or @goto.com. Please ensure these domains are allowed so that emails are not automatically filtered as spam.

      The setting can be found in Settings > Sending > Send email to fax success messages.

      Email destination

      Defines the email destination for incoming faxes. To receive faxes, you must route a phone number to the virtual fax machine.

      Note: All notifications are sent to the email address used to send the virtual fax.
      The setting can be found in Settings > Receiving > Email destination.
      Large file preferences Allows you to receive large faxes (>10MB) in a download link when enabled.

      The setting can be found in Settings > Receiving > Storage.

      Set permissions These are sending and receiving permissions for users.

      To enable permissions:
      1. Select Settings > Permissions > + Add user.
      2. Choose a user from the drop-down list and select Add. Repeat as needed for additional users.
      To edit specific permissions such as viewing, deleting, and sending virtual fax permissions:
      1. Choose Edit permissions of the desired user.
      2. Enable or disable settings.
      3. Select Save.
      4. Repeat as needed for additional users.
      5. Select Save.