HELP FILE
How do I change the settings on a ring group?
Update the settings on a ring group as needed.
- If you are not already, sign in to your admin portal.
- From , select the group that needs changes made.
- From the Overview tab, change the following:
- Details: Select Edit to make changes to the name or extension number.
Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
- Devices: View which devices have this ring group assigned to them.
- Associated Resources: Locates the ring group in the admin portal. Navigate to that resource directly to make changes.
- Details: Select Edit to make changes to the name or extension number.
- From the tab, change the following:
- Direct Extensions: Select Add Line to choose which direct extensions (lines) you want to be part of this ring group. Hover over existing lines and select
to remove them. - Phone Numbers: Select Add Phone Number to choose which phone numbers you want to receive calls made to this ring group. Hover over existing numbers and select to remove them.
- Direct Extensions: Select Add Line to choose which direct extensions (lines) you want to be part of this ring group. Hover over existing lines and select
- From the tab, change the following:
- General: Choose your general settings such as forwarding preferences, what callers hear while they wait, or if this ring group can receive faxes.
- Call Recording: Choose your call recording preferences if recording is enabled on your system.
- Voicemail: Choose your voicemail password and other settings such as your greeting and notification preferences.
- Alternate Voicemail Box: Choose if you want to receive voicemails to a box other than the one attached to the ring group.
Tip: While on any tab in a ring group profile, you can Select 
in the top-right to make changes to the overview page or delete the ring group. Use the breadcrumb on the top-left to go back to the main list or use the arrows to navigate each ring group's detail page.